Health Care Account / CSR

Handle inbound and outbound customer interactions in a professional manner. Respond to customer inquiries regarding products, services, billing, technical support, etc. Resolve customer complaints and escalate complex issues to appropriate departments. Document all customer interactions accurately in the CRM system. Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR). Stay updated on product knowledge and process changes. Adhere to company policies, procedures, and compliance standards. Provide feedback to improve customer service processes and systems.