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Technical Support Engineer APAC

onebeatPhilippines, Philippines, PH

15 days ago

Job description

We are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development team.

Responsibilities :

Provide timely and effective technical support to customers
Assist with application installations and troubleshooting
Resolve customer queries through desktop support tools
Escalate critical issues to the software development team for resolution
Maintain high customer satisfaction levels

Who you are :

At least 2 years of experience as a support engineer or in a similar role

In-depth knowledge of MS SQL and Excel; Python knowledge is an advantage

B.Sc. degree in Industrial Engineering or Computer Science is a plus

High proficiency in English (spoken and written) – required

Ability to work independently and in a self-learning environment

Strong analytical and technical skills with a "can-do" attitude

Willingness to work weekends and shifts

Retail experience is a plus

Familiarity with supply chain systems is a significant advantage

Experience with big data technologies and cloud platforms is a plus

Additional Information

Onebeat is proud to be an Equal Opportunity Employer.

All your information will be kept confidential.

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Technical Support Engineer • Philippines, Philippines, PH