Process Transformation Head

At Globe, our goal is to create a wonderful world for our people, business, and nation.

By uniting passionate individuals who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe primary role of this position is to review, analyze, and optimize network-related processes, ensuring they align with and support the strategic goals of the organization.

The successful candidate will collaborate with various departments, including Network Operations, Engineering, IT, and Customer Support, to streamline network operations, improve performance, and reduce operational costs.

This role demands a strong analytical mindset, a deep understanding of telecommunications network infrastructure, and the ability to translate complex technical processes into actionable improvements.The successful candidate will also be responsible for ensuring that process changes are effectively implemented, monitored, and continuously refined.Duties and ResponsibilitiesProcess Analysis : Evaluate existing network processes, workflows, and procedures, identifying areas for improvement and inefficiencies.Data Collection & Analysis : Collect and analyze data to support decision-making.Process Documentation : Document network processes and operational standards, creating detailed process maps, flowcharts, and SOPs (Standard Operating Procedures).Benchmarking : Research and benchmark network processes against industry standards and competitors to identify best practices.Cross-Functional Collaboration : Work with NTG, ISG, CXM, and other departments to gather insights, assess needs, and ensure cross-functional alignment on process improvements.Project Management : Lead or contribute to process improvement projects, ensuring timely delivery within scope and budget.Continuous Improvement : Develop and implement initiatives to enhance network performance, efficiency, and reliability, monitoring success through KPIs and metrics.Technology & Tools : Recommend and implement technological solutions (automation, AI-driven analytics, etc.)

to optimize processes and reduce manual interventions.Compliance & Risk Management : Ensure process improvements comply with regulatory requirements, including local telecommunications laws, cybersecurity, and data protection policies.Training & Support : Train staff on new processes and tools, providing ongoing support and feedback for process refinement.Reporting & Presentations : Prepare detailed reports and present findings to management and stakeholders, utilizing data visualization tools to communicate insights.Top DeliverablesProcess Management and ImprovementProcess analysis, evaluation, and enhancementProcess Design & ImprovementBusiness User Requirements (BUR) CreationProcess ComplianceIndividual DevelopmentHiring RequirementsEducation : Bachelor's degree in Industrial Engineering, Telecommunications, Business Administration, or related field.Experience : Minimum of 5 years in process engineering, business analysis, or network experience within telecommunications or related industry.Technical Expertise : Strong understanding of telecommunications networks, including wireless, broadband, fiber optics, and core infrastructure.Methodologies : Proficiency in Lean and Agile methodologies.Project Management : Experience leading cross-functional initiatives using Agile, Scrum, or Lean Six Sigma.Tools & Software : Proficiency in process modeling tools, project management software, and telecommunications-specific software.Certifications : Certifications in Six Sigma (Green Belt or Black Belt), ITIL, or related methodologies are preferred.Equal Opportunity StatementGlobe promotes equal opportunity and does not tolerate discrimination throughout the employee lifecycle, including hiring, posting vacancies, and interviewing.

Our Diversity, Equity, and Inclusion Policy can be accessed here.Join UsMake your passion part of your profession.

If you're ready to share our purpose of creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading telecommunications company in the Philippines, providing cellular, broadband, and mobile data services, enriching lives through technology and multimedia content.Recognized as a top employer in Asia and the Philippines, we are committed to creating a positive impact.

Our principal shareholders are Ayala Corp. and Singtel, and we are a member of the Bridge Alliance, Asia Pacific's leading mobile alliance.Our Purpose, Vision, and MissionIn everything we do, we treat people right to create a Globe of Good.

We envision a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Our mission is to create wonderful experiences that help people overcome challenges and discover new ways to enjoy life.

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