Frontline Support Representative

Job Type : Onsite Full-Time Job Description : We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities :

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and services.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Maintain detailed and accurate customer records.
• Collaborate with other departments to ensure customer needs are met.
• Identify opportunities to improve customer satisfaction and loyalty. Requirements :
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools. What We Offer :
• Competitive salary and benefits package.
• Comprehensive training and professional development opportunities.
• A supportive and inclusive work environment.
• Opportunities for career growth within the company.