Bpo Quality Manager (With Relocation Allowance)

We are looking for a Quality Assurance Manager.

This role centers on managing and enhancing quality standards through coaching, calibration, and detailed analysis, ultimately boosting overall business performance.Key ResponsibilitiesQuality Management : Oversee and improve quality standards within the operational environment, leveraging at least one year of relevant experience.Performance Analysis & Reporting : Conduct regular weekly and monthly business reviews, analyzing data to identify trends and areas for improvement.Team Coaching & Development : Provide ongoing coaching and development to Quality Analysts and Supervisors, ensuring consistent performance and adherence to standards.Calibration & Facilitation : Facilitate call calibrations, listening sessions, and huddles with various management levels, ensuring consistent quality assessment.QA Process Management & Reporting : Develop and maintain the QA playbook, lead TQA reviews, and report directly to the CEO on quality performance.Skills, Knowledge & ExpertiseAnalytical & Reporting Skills : Strong ability to analyze data, identify trends, and create detailed reports.Coaching & Communication : Excellent communication and coaching skills, with the ability to effectively train and develop team members.QA Process & Calibration : In-depth understanding of QA processes, including call calibration and quality assessment methodologies.

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