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Tech Support (Tier 1 Noc Technician) - Wfh Permanent
CloudstaffPhilippines, Philippines17 days ago
Job descriptionMust be a teacher and learner, the ability to provide and receive coaching Must be a self-starter, the ability to dig in and solve problems Must be organized and detail-oriented Strong verbal and written communication Possess a sense of urgency and accountability while driving issues to resolution Ability to pivot and adapt to a fast-paced environment Education or experience in a related field Familiarity with OSI model Job Description Ability to troubleshoot Layer 1 (physical layer) circuit issues Call out circuit issues to the associated carriers Engage vendors on hardware and software related issues Work on customer-related trouble tickets through our ti
Job Description
- Ability to troubleshoot Layer 1 (physical layer) circuit issues
- Call out circuit issues to the associated carriers
- Engage vendors on hardware and software related issues
- Work on customer-related trouble tickets through our ticketing system
- Provide detailed and timely ticket updates
- Experience with network monitoring tools and systems
- The analyst will e responsible for helping to meet or exceed individual and team KPIs
- Ability to receive or place inbound / outbound calls to troubleshoot issues
Qualifications And Requirements
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Tech Support • Philippines, Philippines