Client Support Officer

As our Client Support Officer, your Resourcefulness, Attention to Details and Strong Organizational Skills will be an immense value as you work together with our lively and goal-driven team.

You are the first line of contact for all general inquiries and requests through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.

Ensure service and support are provided to customers at agreed levels and that high customer satisfaction levels are maintained.

YOU DESERVE THE BEST - Enjoy these Perks!

Day 1 HMO for employees

Continuous career development and certifications

Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)

Mental health consultations

Access to Medical Team on Day 1

Life insurance

Paid-time offs

Annual Appraisal based on merits

Free Daily Meals

Employee referral programs

Regular awards and recognitions

Employee Savings Program

• This is where youu0026'll shine

Client Support & Communication

Act as the first point of contact to the customer for all types of service requests.

Monitoring service ticket progress and escalating tickets as required.

Perform customer follow-up to verify final resolution and determine satisfaction level.

Understand overall service desk objectives, as well as the role and function of each team member.

Work with the Operations Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.

Escalate service requests that require engineer level support

Understand processes in Autotask (ITSM Tool) by completing assigned training materials

Work effectively with the ITSM Tool (Autotask)

Accurately completing timesheets

Has 2 years relevant experience

Excellent Verbal and Written English communication skills

Experience in help desk / call centre / customer service

ITIL knowledge / certification seen favourably

Excellent Customer Service skills

Ability to multi-task, prioritize and adapt to changes quickly

Ability to manage relationships and expectations on various levels

Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude)

Data entry and strong, accurate typing skills

Strong Microsoft Office Skills

As our Client Support Officer, your Resourcefulness, Attention to Details and Strong Organizational Skills will be an immense value as you work together with our lively and goal-driven team.

You are the first line of contact for all general inquirie