Manager, Airport Experience

DepartmentAirport ExperienceEmployee TypeProbationaryCebu Paci f icputs people at the heart o f service - be it our c ust o mers, clients, partners or employees.

Our C ust o mer S e r vice Operations Team is dedicated to delivering exceptional airport and in f light experience, ensuring that we make moments happen at every touchpoint in the passenger journey.

Encompassing key areas in C ust o mer S e r vice, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Paci f ic's values f or service, operational excellence, and air transport reliability.At Cebu Paci f ic, everyJuan's moments matter.

Join our C ust o mer S e r vice Operations team as Manager, Airport Experience and create meaning f ul moments and connections f or our passengers.

Visit our careers site to learn more about how your moment matters at Cebu Paci f ic : CEB Careers SitePrimary Responsibilities : Manage above wing performance of all stations under their supervision and collaborate with other departments to discuss new airline digitalization processes and projects Represent Airport Experience in the monthly safety review committee (SRC) meetings Monitor the strict compliance of groundhandlers to ASOM procedures and compliance via system integrted platforms (BTS, kiosks, etc) Conducts station visits and performs station audits and performance assessment checks (SPAC) Reports to relevant regulating bodies such as NNIC and CAAP for airport-related issues and intercepted dangerous goods items Quali f ications : Must be a college graduate of any four-year course Must have had at least three (3) years of relevant management role preferably in the airline industry Must have experience and background in all facets of airport operations and systems Must be able to deliver operational excellence and people engagement Why Join Us : We are the first Great Place to Work certified airline in Southeast Asia.

We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.

Be part of a forward-thinking team that values innovation and continuous improvement.

Play a key role in developing and nurturing the talents that drive our success.

Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.

Enjoy unique employee perks such as free travel for you and your family.

Expanded coverage to common law partners and same sex partners!

Be assured of a comprehensive healthcare coverage upon hire.

Note : This position is for an Individual Contributor and will be based in Clark, Pampanga.

Currently follows an onsite workplace arrangement.Your moment matters.

Be a Moment Maker!Cebu Paci f ic warns the public against f ake hiring and training advertisements by unknown groups.

We do not require payment f rom candidates during the recruitment process nor do we require submission o f physical application documents.

F or o f f icial in f ormation on our job openings, please visit our LinkedIn or career site at CEB Careers Site f or re f erence.Experience Range Range (Years)3 - 5 yearsJob posted on2025-03-31 #J-18808-Ljbffr