Operations Director - Fintech Program

Company DescriptionAbout Sutherland : Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise.

We collaborate with iconic brands worldwide, providing market-leading technology and business process excellence.

We have created over 200 patents across AI and other technologies, driving digital transformation, optimizing operations, and pioneering new solutions through a seamless "as a service" model.We tailor solutions to fit each company's unique DNA, combining human expertise and artificial intelligence to develop digital chemistry that unlocks new possibilities, transformative outcomes, and enduring relationships.SutherlandUnlocking digital performance.

Delivering measurable results.Job DescriptionDirectors in this role will : Impact the Bottom Line : Develop effective strategies based on accurate data reports and analysis or keen observations.Build the Company : Collaborate across divisions to improve and drive performance.Define Sutherland's Reputation : Oversee performance and service quality to ensure customer satisfaction.

Lead strategic analysis of business data to meet client needs and drive financial results.Improve the Company : Recommend process enhancements to increase efficiency and ease.Strengthen Relationships : Maintain communication with clients and team members, understanding needs, resolving issues, and meeting expectations.Drive Sutherland Forward : Lead the design, development, and implementation of quality improvement initiatives, translating business needs into strategic plans.QualificationsOur most successful candidates will have : Bachelor's degree.Eight or more years of management experience, including managing customer support.Creativity and resourcefulness in problem-solving.Strong analytical skills to interpret data, identify trends, and suggest improvements.Customer-oriented communication skills, with strong interpersonal and problem-solving abilities.Proactive in building trust and rapport with employees and team members; a team player.Persistence in overcoming challenges and completing tasks.Leadership skills to evaluate opportunities and implement performance improvements.Strategic thinking for developing solutions and process improvements.Efficient time management across multiple schedules and initiatives.Experience with Banking and Financial Services accounts.Additional InformationAll your information will be kept confidential according to EEO guidelines.

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