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Banking and Finance Support Specialist - Data Encoder

Banking and Finance Support Specialist - Data Encoder

Eastwood Job PortalQuezon City, National Capital Region, PH
30+ days ago
Job description

Job Description : We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account. Key Responsibilities :

  • Handle inbound and outbound customer interactions related to banking or financial services.
  • Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information.
  • Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner.
  • Follow company policies and maintain confidentiality and compliance in handling financial data.
  • Work effectively within a team in a shifting schedule setup. Qualifications :
  • High School Graduate (minimum educational requirement)
  • At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage)
  • Strong communication and problem-solving skills
  • Ability to work in a shifting schedule
  • Amenable to work on-site if required We offer competitive compensation and a range of benefits to support your growth and well-being :
  • Competitive salary packages
  • Health Maintenance Organization coverage starting on Day 1
  • Performance-based incentives
  • Paid training and opportunities for career advancement
  • Life insurance and company-sponsored events
  • 13th month pay and other supplemental bonuses Preferred But Not Required :
  • College-level education or higher
  • Experience in BPO / Call Center setting
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Finance Specialist • Quezon City, National Capital Region, PH