Banking and Finance Support Specialist - Data Encoder

Job Description : We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account. Key Responsibilities :

• Handle inbound and outbound customer interactions related to banking or financial services.
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information.
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner.
• Follow company policies and maintain confidentiality and compliance in handling financial data.
• Work effectively within a team in a shifting schedule setup. Qualifications :
• High School Graduate (minimum educational requirement)
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage)
• Strong communication and problem-solving skills
• Ability to work in a shifting schedule
• Amenable to work on-site if required We offer competitive compensation and a range of benefits to support your growth and well-being :
• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses Preferred But Not Required :
• College-level education or higher
• Experience in BPO / Call Center setting