Executive,Quality Assurance & Operations

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The Quality Assurance & Operations Executive required to support testing activities under Digital Operations streams.This function focus on manual test execution and incident / order flow validation, driving a scalable and efficient delivery model.

Make an Impact by Execute manual test cases across customer journeys (login, payment, subscription, billing, CRM updates)

Support regression testing for BAU deployments and hotfix releases

Monitor and validate operational flows (e.g., order stuck cases, fulfilment, payment completion)

Perform sanity checks and assist in root cause analysis

Log and track defects using tools such as JIRA or ALM

Conduct retesting and confirm defect resolution post-fix

Create and maintain test accounts, billing setups, and fulfilment simulations

Coordinate test data readiness with backend teams

Provide daily updates on test execution and incident monitoring

Recommend enhancements to improve testing efficiency and accuracy

Remain flexible to adapt responsibilities as required by project and business priorities Skills for Success : Graduate in Diploma or Degree in Information Technology / Computer Science

Minimum 2 years of experience in software testing or telecommunications products testing

Familiar with test lifecycle processes and structured QA methodologies

Basic understanding in automation testing or scripting is required

Experience in defect management tools for e.d.

JIRA or ALM

Strong written and verbal communication skills for collaboration

Ability to manage time effectively and handle multiple prioritie

Off-hours support may be required for critical deployments or urgent incidents.

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