Call Center Agent - Good For Freshers / Easy Account

Duties and Responsibilities :

• Manage large amounts of incoming phone calls_
• Identify and assess customers' needs to achieve satisfaction_
• Build sustainable relationships and trust with customer accounts through open and interactive communication_
• Provide accurate, valid and complete information by using the right methods / tools_
• Meet personal / customer service team sales targets and call handling quotas_
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution_
• Keep records of customer interactions, process customer accounts and file documents_
• Follow communication procedures, guidelines and policies_
• Take the extra mile to engage customers_
• Job Qualifications
• Must be a College Graduate or Fresh College Graduate
• With or Without Call Center experience are welcome to apply
• Not a former employee of Teleperformance or Optum
• Amenable to work in Cebu City
• Salary
• From Php21,000.00 per month
• Benefits
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Night shift
• Rotational shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Tips
• Yearly bonus

Application Question(s) :

• Please fill up the details needed :

Full Name : Mobile Number :

• Location

College Graduate?

What Course?

Not a former employee of Teleperformance or Optum?

With or Without Call Center experience?

• Note : This question is required, DO NOT SKIP.
• Reliably or amenable to work or relocate in Cebu City?

Yes or No)

• Education
• Bachelor's (preferred)
• Language
• English (preferred)