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Training And Quality Manager

Training And Quality Manager

Ksearch Asia ConsultingPhilippines, Philippines
9 days ago
Job description

See more job openings in Business Process Outsourcing

  • CLIENT

A leading global financial services.

  • JOB DESCRIPTION
  • Manage Business Partner relationships (CCC) by meeting with them to close gaps, share results, present trends with the goal of continuously improving Quality & Training in the CCC.
  • Manage the development, and creation of new Quality Programs that support the business strategy, and keep in line with the Quality Framework and Guiding Principles
  • Manage and schedule the training requested and make
  • necessary adjustments as required

  • Evaluate and report on training outcomes to meet the expectations of business partner(s)
  • Continuously strive to improve training delivery practices by keeping current on industry trends and identifying and executing on opportunities that will bring business value.
  • Recruit, onboard, manage and develop staff
  • Supervise the delivery of quality assurance assessments as defined in the SLA, in terms of quality, quantity and timeliness
  • JOB QUALIFICATION
  • University degree, possibly a Quality related certification / diploma and 4-6 years' work experience, in a variety of streams or in a single stream (area of specialty)
  • Adult Learning accreditation or Bachelor of Education Degree is recommended
  • Previous experience working with a North American company
  • This position requires making presentations to business partners and clients on occasion
  • Understanding the impact of projects or changes on other QD functional teams
  • Even though assigned to a specific business partner, need to be aware of repercussion of decisions, projects, issues on other QD teams
  • ACTIVE DATES
  • September 06 - February 28, 2019

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    Training Manager • Philippines, Philippines