Triage Support Specialist

Job Description

This is a remote position.

SUMMARY

We are seeking a high-performance Triage Support Specialist who can respond to phone calls, resolve Tier 1 and 2 issues promptly, and escalate those that require more time and attention. The best person for this position is someone with high-energy, detail-oriented, and customer-focused. In this position, you will work with a fantastic team of support specialists who are committed to continuous improvement and learning. We share our knowledge to grow the team and expand our expertise. We are one of the most successful Managed Service Providers (MSPs) in our target market and have an excellent reputation and a strong client base.

JOB RESPONSIBILITIES

• Provide support by phone for incoming queries and issues related to computer systems, software, and hardware.
• Work with the team to ensure that tickets assigned are responded to in a timely manner.
• Document member issues in detail for incoming calls.
• Triage incoming tickets for review to ensure they contain accurate information, required assets, and appropriate time estimations for the work needed.

QUALIFICATIONS

JOB REQUIREMENTS