Customer Service and Sales Support (ZR_25025_JOB)

Job Description

This is a remote position.

Work Schedule :

• Monday to Friday, 8 : 30am to 5 : 00pm AEST
• Start Date : ASAP

Responsibilities include, but are not limited to :

Customer sales order entry and processing, including liaising with our overseas 3PLs

Support local sales and customer service enquiries via email and phone

Provide product information to customers and potential customers

Provide accurate and timely information, ensuring professionalism and customer-centric communication

Track and monitor incoming and outgoing shipments locally and internationally

Obtain quotes, book shipments with freight forwarders, and receive stock into our system

Maintain detailed records of interactions and update customer information in our systems

General administration such as preparing quotes, return authority paperwork, etc.

What we require :

Excellent attention to detail and efficient and accurate keyboard skills

Excellent time management and organisation skills – you will often be juggling between tasks

Excellent phone manner to take messages and collect information from inbound enquiries (though role will not require answering questions - just politely taking messages to pass on to relevant colleagues in Australia to handle)

Excellent English language skills including spelling and grammar for written communications

Sound computer skills – MS Office, Internet

Be self-motivated, friendly, reliable and flexible

Have good problem-solving skills, a "can do" attitude and a passion for providing excellent customer service

Independent Contractor Perks

Permanent work from home

Immediate hiring

Steady freelance job

ZR_25025_JOB

Requirements