Junior Collection Specialist

Nearly all aspects of our lives involve the use of technology.

It is how we work and play and do anything in between.

This connectivity or use of data is built into the very fabric of our society.

It is vital to human progress.

Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

• Why Join Us?
• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
• Recharge Your Potential

As the

• Junior Collection Specialist
• you will need to work 5 days a week from 2 pm to 10 pm and manage the day-to-day collection activities of your assigned portfolio to achieve appropriate DSO performance while adhering to Vertiv's Collections Policy.
• Key responsibilities
• Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices.
• Timely and accurately submit all customer-specific documentation requirements to secure payment.
• Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer's AP team.
• Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
• Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector.
• Daily update each account / invoice status and collection efforts in the collection system.
• Participate in ad hoc projects and prepare ad hoc analysis as required.
• Requirements
• Education
• University studies
• Experience
• 1 year in customer service environment (preferred)
• Language skills : Fluency in English is a must (verbal and written)
• Effective communication and interpersonal skills
• Must have positive attitude and focus on customer-service.
• Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure
• Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint
• Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus.
• Ability to set priorities / initiatives to complete daily work
• Good analytical and problem-solving skills and keen attention to detail
• Key competencies

Establishing Effective Teamwork

Building and Maintaining Strong Relationships

Communicating Effectively

Analysis, Solving Problems and Making Decisions

Providing Excellent Customer Service

Managing and Developing Yourself—Self Awareness

Drive and Sense of Urgency

Achieving Outcomes and Optimizing Processes, Procedures and Practices