Warranty Processor

Warranty Processor make sure the dealership is paid for warranty work by preparing, submitting and following up on claims.

As with all positions within dealerships, warranty clerks are expected to uphold the highest ethical standards.

• KEY TASK

Processing all warranty paperwork to ensure proper documentation and verifying criteria by factory or distributor.

Keeping abreast of all factory recalls and announcements.

Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.

Assisting with body shop warranty claims and following up on outstanding claims.

Reconciling all warranty receivables and working with the accounting department to obtain payments.

Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.

Maintaining all service and customer records as required by the warrantor.

Adheres to all company policies, procedures, safety standards and housekeeping rules.

Perform other tasks that maybe assigned from time to time.

• Knowledge

The incumbent must have proficient knowledge in the following areas :

• Demonstrate an extreme attention to detail
• Time Management
• Ability to drive a range of vehicles
• Ability to compute basic math equation

Ability to write, present and respond to customers and staff members in a professional manner

• Reads, analyzes and interprets general business reports
• Skills

The incumbent must demonstrate the following skills :

• Good organization skills
• Good calculating skills
• Good Communication skill (verbal and written)
• Diplomacy and tact
• Interpersonal and communication skills
• Personal Attributes

The incumbent must maintain confidentiality, use sound judgment and perform independently while performing the duties.

The incumbent must demonstrate the following personal attributes :

• Be respectful
• Be flexible and adaptable
• Service Oriented
• Stress tolerance
• Willing to do multi-tasking

Patience and discipline to work to set rules and parameters

• QUALIFICATIONS
• Graduate of any business or management course
• With 1 year work related experience and / or training ; or equivalent combination of education and experience
• Must have a valid driving license and clean driving record

Experienced with Management Software preferred

• Salary
• From Php12,800.00 per month

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Overtime pay

Ability to commute / relocate :

• Dasmariñas, Cavite : Reliably commute or planning to relocate before starting work (required)