Customer Service Agent

To handle complaints, provide appropriate solutions and alternatives within the time limit in delivering the best customer service experience

• DUTIES AND RESPONSIBILITIES
• Manage large amounts of incoming inquiries
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage with the customers
• Attempt to persuade the customer to reconsider cancellation
• Inform customer of deals and promotions
• Do suggestive selling of the products and services
• Utilize computer technology to handle high inquiry volumes
• JOB QUALIFICATIONS
• Clerical and communication skills
• Must be willing to work on weekends and in shifting schedule
• With at least 2 years of experience as a Customer Service Representative
• Amenable and willing to work temporarily in Parañaque but will relocate to BGC, Taguig soon.
• Salary
• Php19,000.00 - Php20,000.00 per month
• Benefits
• Pay raise

Schedule :

• Shift system

Supplemental Pay :

• 13th month salary
• Overtime pay

Ability to commute / relocate :

• Parañaque City : Reliably commute or planning to relocate before starting work (required)
• Experience
• Customer Service Agent : 2 years (preferred)
• Language
• English (preferred)