End User Technology Trainer

End User Technology Trainer Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages. Position Summary The Technology Trainer serves as a global representative of the Technology function and provides

personalized, technology coaching to lawyers and Business Services professionals on the tools,

devices, and services the Firm offers via various learning formats (, virtual sessions, video,

eLearning, classroom, 1 : 1, and presentations).

As a member of a global Training Team, the Technology Trainer develops and updates learning

materials and content to support projects and business-as-usual requirements, including reference

guides, on-demand videos, intranet content, eLearning modules, and presentations.

The Technology Trainer contributes to learning plans to help drive the use and adoption of innovative

technologies. The Technology Trainer also supports administrative tasks, such as class scheduling

and publishing, generating training reports, and writing and proofreading content Our Functional Area Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world. Our team comprises of three functions : Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data centre operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service. Our globally-minded team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7. Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations. Duties and Accountabilities1

The Technology Trainer supports three key areas.

Training Delivery

o Delivers formal technology training and informal coaching in various formats,

including 1 : 1s, classroom training, virtual instruction, presentations, follow-ups, floorwalks, and alike.

o Delivers technology orientation and supports onboarding learning programs.

o Develops and updates learning materials including references, interactive eLearning

modules, videos, Intranet posts, and tech tips while following internal writing

guidelines and standards.

Support

o Participates in technology projects to help test, evaluate, and troubleshoot new tools

and services.

o Follows up with users to track their technology usage, knowledge, and adoption of

technologies.

o Responds to training requests.

o Works with Tech Support teams to support onboarding activities, office upgrades, and

tech events.

Collaboration

o Collaborates with leadership and teams to identify training priorities and strategies.

o Drafts, proofreads, evaluates, and finalizes training outlines and learning materials.

o Ensures training environment (classroom, conference rooms, and virtual settings) is

set for effective learning.

o Follows the team’s best practices to conduct virtual learning sessions.

o Works with the Business Engagement and Video Production Teams to develop

learning content for the Firm Intranet, Learning Management System, and other

platforms.

o Responds to how-to incidents escalated by the Service Desk.

o Travels to other offices for new hire training, project rollout training, and support.

o Attends and contributes to trainers’ meetings and initiatives.

o Remains flexible with duties and shift hours to help cover training needs from other

regions.

Qualifications

Education / Qualifications

• University degree or college diploma.
• Microsoft Office Specialist (MOS) certification—preferred but not required.

Essential requirements

Location & Reporting

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Primary Location

Philippines-ManilaExpected Workplace : Hybrid

Job Posting

Jun 4, 2025, 4 : 37 : 11 AM