Virtual Front Desk Coordinator

Job Description

Overview :

The Virtual Front Desk Coordinator (VFD) ensures an exceptional patient experience from initial contact to discharge by managing check-ins, scheduling, OTC payment collection, and maintaining accurate patient records in the EMR system. This role also supports efficient clinic operations by minimizing missed appointments and ensuring patients receive prescribed care.

Key Responsibilities :

• Patient Check-In & Communication :

Greet and check in patients, ensuring all required information is collected and updated. Handle incoming calls, emails, and faxes.

Collect OTC payments at the time of service, issue receipts, and record payments in the EMR.

Schedule new patients, re-visits, and manage cancellations / waitlists to ensure patients meet prescribed treatment frequencies. Handle missed appointments and late arrivals.

Track and maintain patients’ Plans of Care (POCs) and referrals. Communicate with providers regarding scheduling conflicts and fax documentation for physician signatures within 24 hours.

Create and update patient records in the EMR system, ensuring all information is complete and accurate.

Run daily reports and complete the Front Desk Stat Grid. Maintain tracking sheets for prescribed treatment adherence and ensure patients are scheduled according to their POCs.

Review and correct unbilled items in the EMR and notify billing once updates are made.

Key Performance Indicators (KPIs) :

Technical Requirements

Qualifications :

Working Environment :

This is a remote position requiring a reliable internet connection and the ability to work independently while maintaining attention to detail.