Helpdesk - Service Desk Junior Associate Technician Philippines

Be the sparkthat brightens days and igniteyour career with TTEC’s award-winning employment experience.As aHelpdesk - Service Desk Associate Technicianworking Remotely in Metro Manila Philippines,you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification inthe Philippines says it all!

What You’ll Do :

Want to kickstart your career within IT? A Helpdesk - Service Desk Associate Technician is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

You'll report to the Supervisor, Helpdesk-Service Desk Team. Helpdesk - Service Desk Associate Technician need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work.

During a Typical Day, You’ll

• Handles inbound phone calls and logging tickets in the ticketing system
• Manages emails and web-based ticket queues
• Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue
• Web based ticket are submitted for non-critical requests / problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution
• Document progress of resolving the issue and results of testing fixes

What You Bring to the Role

What You Can Expect

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