JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales
and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regularcare visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guidingleeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer ofcustomer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.To collaborate with Finance to adjust credit limits based on daily business development + coordinatemeasures in case of challenges.
To document, resolve, analyze all complaints + then identify, share + eliminate root causes.To create, review + refine customer reports.To ensure delivery against all financial targets + strategic objectivesYour Skills and Experiences
Must minimum 2 years of working experience in customer service or customer support role.Knowledge in freight, logistics or supply-chain industry.Highly process-oriented individual who excels in following established procedures to ensure efficiency and consistency in all tasks.Candidate with strong business acumen, capable of understanding and driving key business strategies to achieve organizational goals.A customer-centric professional who is dedicated to understanding and meeting the needs of our clients and customer, ensuring exceptional service and satisfaction.