Claims Manager

Chubb Mandaluyong, National Capital Region, PhilippinesClaims ManagerChubb Mandaluyong, National Capital Region, Philippines2 days ago Be among the first 25 applicantsDirect message the job poster from ChubbRecruitment Specialist @ Chubb | Talent AcquisitionRole Purpose : Overall lead on claims service delivery within CBSP for a specific Line of business (LOB) or Country.

Defines and manages LOB's capacity plan to meet / exceed our Service Level Agreements.

Act as main referral point for In-country stakeholders and is responsible in communicating the Claim metrics, opportunities, action plans to various stakeholders.This position reports to the Head of Claims and work closely with the In-country counterparts for implementations of strategies and priorities for one or more countries supported in CBSP.

Directly manages 6 Team Leader's / Supervisor's and Technical Officer's performance in Talent Portal including setting goals and ratings.

Shares resources between multiple teams from different lines of businesses as needed to deliver the country's objective.

Personally manage claims end-to-end within the approved limits for this Manager role, this includes claims referred by subordinates that they are not approved to handle and don't have the system limits to perform.Key Responsibilities : 1.

Address day-to-day service issues as they arise and implement remedies for those issues that reflect a trend in service deterioration.

This will require dealing with underwriters, brokers and claim counterparts.2.

Monitor daily claims MI to identify and anticipate items that have the potential to create service issues3.

Have weekly, formal meetings with In-country stakeholders specific to service delivery (using available MI) and discuss fixes and monitor progress of remedies already in place4.

Run monthly reports on claims data and distribute to key stakeholders with a brief analysis, highlighting points of interest5.

Coordinate transition of additional claims management services into CBS.6.

Identify claim trends and monitor large losses, and report on both to claims management and underwriting as required.7.

Handle after hours calls for emergency cases and supervise the ongoing management of these emergency or high cost cases.8.

Work to increase customer satisfaction and reduce complaints in the handling of claims.9.

Be closely involved in talent management and succession planning for the team.10.

Assist underwriters in the marketing, retention and acquisition of new Accident & Health business.11.

Review all current claim processes, ideas submitted by the team, explore ways to improve and enhance efficiency while continuing to deliver market competitive distinguishable / optimal claims management.12.

Conduct performance reviews / goal setting of all team leaders.13.

Perform quality audits of staff claims in accordance with internal requirements.14.

Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain.Experience :

• Proven track record of transformation, utilizing digital tools.
• Strong Leadership skills.
• Strong customer relations skills.
• Experience with volume lines of claims.
• Evidence of sound claims supervision and handling techniques.
• Experience in the supervision of staff.
• Strong proven relationships with Brokers.
• Strong proven relationships with underwriting teams in Chubb.
• Experience in the demands and understanding the needs of brokers in the market.
• Written and verbal communication skills relative to claims handling.
• Understanding of the Insurance Contracts Act and general Insurance Code of Practice.
• Experience in performing audits.Qualifications :
• Bachelor's Degree or minimum 3-4 years similar work experience
• Claims Insurance background (is preferred)
• Must be amenable to work on Night ShiftSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesInsuranceReferrals increase your chances of interviewing at Chubb by 2xSign in to set job alerts for "Claims Manager" roles.Taguig, National Capital Region, Philippines 1 month agoMandaluyong, National Capital Region, Philippines 2 weeks agoMakati, National Capital Region, Philippines 2 weeks agoMakati, National Capital Region, Philippines 3 weeks agoTaguig, National Capital Region, Philippines 2 days agoPasig, National Capital Region, Philippines 2 weeks agoQuezon City, National Capital Region, Philippines 4 days agoMakati, National Capital Region, Philippines 2 weeks agoSenior Manager, Claims Technical ManagementMakati, National Capital Region, Philippines 4 days agoTaguig, National Capital Region, Philippines 3 weeks agoMakati, National Capital Region, Philippines 1 month agoInternal Audit and Enterprise Risk Management Assistant ManagerMakati, National Capital Region, Philippines 2 weeks agoPasay, National Capital Region, Philippines 4 days agoPasay, National Capital Region, Philippines 1 week agoMakati, National Capital Region, Philippines 1 month agoTaguig, National Capital Region, Philippines 1 week agoInternal Audit and Enterprise Risk Management ManagerMakati, National Capital Region, Philippines 1 week agoPasig, National Capital Region, Philippines 2 years agoMakati, National Capital Region, Philippines 1 week agoTaguig, National Capital Region, Philippines 19 hours agoPasig, National Capital Region, Philippines 3 weeks agoMandaluyong, National Capital Region, Philippines 4 days agoTaguig, National Capital Region, Philippines 1 week agoTaguig, National Capital Region, Philippines 1 day agoBusiness Risk Manager (Trust Banking Group)Taguig, National Capital Region, Philippines 2 weeks agoTaguig, National Capital Region, Philippines 1 week agoTaguig, National Capital Region, Philippines 3 days agoTaguig, National Capital Region, Philippines 6 days agoSecurity Threat and Risk Specialist Senior ManagerTaguig, National Capital Region, Philippines 1 week agoAVP - Business Risk and Control Manager (USPB Call Listening)Taguig, National Capital Region, Philippines 1 day agoManila, National Capital Region, Philippines 3 weeks agoDistribution Risk and Quality Control Assistant ManagerMakati, National Capital Region, Philippines 2 weeks agoLAZADA-Risk and Security Business Risk Manager-PHFraud & Security Risk Assessment ManagerMuntinlupa City, National Capital Region, Philippines 6 days agoManager of Operational Risk & Resilience OversightQuezon City, National Capital Region, Philippines 2 weeks agoWe're unlocking community knowledge in a new way.

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