Senior Admin With Bookkeeping Experience | Remote | Dayshift

ZigZag is looking for a Senior Admin with Bookkeeping Experience to join our team!About our clientOur client is Australia's leading telehealth Speech Pathology company.

Established in 2016, their female-led company has grown from a team of 2 in January 2019, to a team of 90+ in June 2025.

Their fast-paced growth has seen transition from start-up to scale-up, providing amazing career growth opportunities for all members of their team.

They services over 1500+ families every week, online, and has plans to continue to grow & develop their service over the years to come.About the roleProvide daily, hands-on finance and administration support - 100 % remote to the Financial Controller.

The role is team-facing (video / audio on Slack or Zoom) and handles external stakeholders exclusively via email or written channels.

No client phone / soft-phone work is expected, however, may be subject to change based on business needs during the maturity of the partnership.The Finance and Customer Service Officer will be responsible for the following : Provision of high-quality customer service within billing and financeProvision of support to the therapist and management team in billing and financeProvision of support to the financial controllerProvision of administrative support to the therapist and support teamsCompletion of general administrative tasks required for successful business operationsKEY RESPONSIBILITIESAccounts ReceivableDaily Xero reconciliation (Plan Managers, Bank Transfers, Stripe, EzyCollect)Issue aged-debtor & paused-client reports; send pre-pause emailsAged Debtor email follow upProcess refunds through Stripe & Bank Transfer)Process of Accounts related bank adjustmentsNDIA / PRODAExport NDIA-managed invoices to PRODACreate / update service bookingsPractice Management AdministrationInvoice checks of previous day service before export into XeroPayment & unpaid-invoice export into XeroGPMP / Medicare claim setup, processing & trackingApply rebates / discounts, resolve billing issues from Therapists and ClientsAdministrative setup, updates, and changes of client billing instructions.Amending appointments to the correct billing status, duration and setup compliant with the billing instruction and third parties.Mailboxes & SlackManage "Hello" & "AP" inboxes (plan-manager & client queries, receipt forwarding)Respond to SLP invoice-status queries in Slack.Respond to SLP slack queries around financial management and answer general billing questionsReporting & ComplianceWeekly NDIA balance check reportMaintain Medicare / NDIS claim logsRoutine and adhoc financial audits as per the Financial ControllerImplementation and adhering to policy updates to the broader organisation.Continuous ImprovementFlag process gaps, propose automation or template updatesQualifications : Preferred but not required : Minimum of 2 years work experience in Administrative tasks and Basic Bookkeeping.Experience with XeroFamiliarity with practice management softwareKnowledge of the NDIA or allied health industryWith experience in Administrative tasks (reconciliation, billing, data entry)Culture Fit Traits : Ability to work in a fast-paced environmentSelf-organized and proactive in managing tasksTools & Platforms : XeroSlackYou will do this by : Seeking direct guidance from the Financial Controller on key business priorities to ensuring you are across all company goals and directionsBeing flexible to adapt your to-do list based on direction from direct reporting managerIdentification and escalation of Efficiency strategies to direct reporting manager

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