Specialist, IT support (remote)

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As an IT Support Specialist, you will offer remote support by handling tickets related to application and hardware issues. Your role includes training users on IT tasks and resolving standard tickets independently, while seeking guidance from supervision for more complex situations. You will collaborate with global IT teams and external support to resolve challenging tickets. Additionally, you will assist internal and external users through phone, chat, and email, troubleshooting and diagnosing issues with equipment, software, and network systems. Your responsibilities also include managing user accounts, computers, and network resources in Active Directory (AD), as well as overseeing security and email group administration.

What you will do

• Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
• Resolving incoming client and personnel IT queries remotely via phone or ticket
• Administration of user accounts, computers, network resources, and management of security and email groups in Active Directory (AD)
• Provide technical support to both internal and external end-users which includes diagnosing, troubleshooting equipment, systems, software and wireless network systems.

What you bring

Experience

Personal competencies

Type of work : Remote