Securities Operations Representative For Cash

Wells Fargo is seeking a Securities Operations Representative...

• In this role, you will
• Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
• Support securities operations
• Identify ways to improve the overall process
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Receive direction from supervisor and coordinate situations involving other departments
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Required Qualifications, International
• Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following : work experience, training, education
• Desired Qualifications
• Completed 2nd year in College (Bachelor's Degree course
• 3 years of working experience (voice and back office support) in the BPO / Contact Center industry
• Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc
• Job Expectations
• Our line of business is an inbound group that assists all types of Wells Fargo Team Members.

We are divided into 2 queues, Cash Management and Brokerage Cash Services.

We cater Cash Management related calls by educating callers and walking them through regarding Check Deposit, Check Disbursement, and Wire Transfer Policies and Procedures.

We also locate Home Office Check Deposits, Incoming Wire Transfers, and verify status of Brokerage Checks.

We cater Brokerage Cash Service related calls by giving more details with Brokerage Cash Services (checking account) activities, and by processing maintenance with Checks and Debit Cards.

• We are vital in Brokerage Ops because check deposits and incoming wires are the most common source of funds of our client's accounts.

Additionally, aside from WIM Branch Support, we are the team that has access and can interpret bank side (BCS Checking) activities.

• Our shift follows EST Monday to Fridays and may work during holidays.
• We Value Diversity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.