Conducts New Hire Training -Conducts Development Training to Collections Operators
Conducts Transition Training for existing Collections Operators
Composition of Script for all Buckets
Observes Warm Up Meeting -Provides Feedback to Collections Operators -Conducts Panel Interview for Applicants
Excellent Listening and Written / Oral Communication Skills
Result oriented / Focused / Organized
Positive work attitude and good attendance standing -Open to sudden process changes and can adapt to different training culture -Strong facilitation skills
Solid understanding of Training process
Proven ability to create structured Training materials