Customer Care Representative

Key Responsibilities : Answering Inquiries : Responding to customer questions about healthcare services, insurance plans, and related policies. Problem Solving : Identifying and resolving customer issues, such as billing discrepancies, appointment scheduling conflicts, or questions about coverage. Documenting Interactions : Maintaining accurate records of customer interactions and transactions. Maintaining Confidentiality : Ensuring compliance with healthcare regulations and confidentiality standards. Providing Information : Educating customers about healthcare services, policies, and procedures. Scheduling Appointments : Assisting with booking and managing appointments with healthcare providers. Handling Billing Inquiries : Addressing questions and resolving issues related to healthcare billing and payments.