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Call Center Manager

Call Center Manager

Ksearch Asia ConsultingPhilippines, Philippines
5 days ago
Job description

See more job openings in Business Process Outsourcing

  • CLIENT

Swedish financial technology or micro lending company.

  • JOB DESCRIPTION
  • Oversee the achievement of performance targets and budgeted goals
  • Manage daily operations of call center team including personnel, scheduling, training, reporting and outbound lead pipelines
  • Achieve all individual and team targets / KPIs set by the department (Sales, AHT, QSL / QI)
  • Define and coordinate sales training programs that enable staff to achieve their potential and support company objectives
  • Execute required corrective / developmental action to remedy deficiencies as required
  • JOB QUALIFICATION
  • Bachelor's Degree in Marketing, Business or Communications preferred
  • At least 6 years experience in a similar position.

    • Managerial experience in a Tele-sales environment is an advantage.

  • Ability to be thorough, accurate and complete when working, processing or providing information and documenting.
  • Strong organizational & analytical skills.
  • ACTIVE DATES

    • January - March 2019

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    Call Center Manager • Philippines, Philippines