Information Technology Help Desk

Think of yourself as someone who will provide professional and efficient helpdesk support in a multi-site environment, so not just anyone is qualified for this role!

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.

Now we need your full concentration because it's time to imagine what it's like being an IT Helpdesk.

• Key Responsibilities
• You will provide Microsoft Active Directory support services for end-user management.
• You will serve as a single point of contact for Internet service provider escalation and communication.
• You will work on incoming service requests and add to the internal knowledge repository system.
• You will explain procedures in writing to teammates and end-users in a clear and concise manner.
• You will follow existing processes related to hardware inventory / asset tracking, retirement / replacement / transfer process, and software license tracking.
• You will follow the department's operational procedures and policies in a manner consistent with company goals, industry best practices, and regulatory requirements.
• So, do you have what it takes to become an IT Helpdesk?
• Requirements
• Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and or equivalent experience.
• A minimum 2 years of relevant experience is also needed for this role.
• Confident in English writing and oral communication skills to all audiences.
• Someone who possesses excellent customer service with a strong sense of urgency.
• Someone who's proactive and self-motivated with demonstrated ability to self-manage job responsibilities, adhere to defined processes and meet service level user commitments.
• Someone who's a team player who enjoys working in a dynamic, rapidly changing environment.
• Someone who's organized and deadline oriented, able to identify risks and quickly resolve issues.
• Must be willing to work on a rotational shifting period across multiple locations.
• About Us
• TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including Social Media, E-commerce, Gaming, Streaming Media, Food Delivery and Ride-Sharing, HiTech, FinTech and HealthTech.

As of December 31, 2021, TaskUs had approximately 40,100 employees across twenty-three locations in 10 countries, including the United States, the Philippines and India.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer