Senior Director or AVP / Healthcare BPO 10 to 15 years of proven Ex

Position : Senior Director or AVP – Healthcare BPO Location : Onsite (Quezon City) Work Schedule : Night Shift Salary Package : ₱300,000 – ₱350,000 Start Date : ASAP Job Summary We are looking for an experienced and results-driven Senior Director or AVP to lead and oversee our Healthcare BPO operations. The ideal candidate will have 10 to 15 years of proven leadership experience within the healthcare outsourcing industry, including at least 10 years as a Director and 1–2 years as an AVP. This role requires strategic vision, operational excellence, and a comprehensive understanding of healthcare processes such as Revenue Cycle Management (RCM), Accounts Receivable (AR), and Claims Management. Key Responsibilities Lead day-to-day operations of multiple healthcare BPO programs, ensuring all performance, productivity, and quality targets are met or exceeded Develop and implement strategic initiatives to drive operational efficiency and client satisfaction Mentor and develop operations managers and team leads, fostering a culture of high performance and accountability Partner with Workforce, Quality Assurance, Training, and HR to align operational efforts with organizational goals Serve as the primary point of contact for clients, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs) Analyze performance data, prepare executive-level reports, and provide recommendations for process and performance improvements Drive innovation and continuous improvement across operations Qualifications 10 years of experience as a Director and 1–2 years as an AVP, with a combined 10–12 years in senior leadership roles within a Healthcare BPO environment Extensive knowledge of healthcare outsourcing processes, including RCM, AR collections, prior authorizations, and claims processing Strong leadership skills with the ability to inspire, guide, and develop high-performing teams Excellent client relationship management and communication abilities Willing to work onsite in Quezon City Amenable to working the night shift Immediate availability preferred Comfortable with the offered compensation range of ₱300,000 to ₱350,000