Store Manager - Watsons Butuan City

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

• ROLE PURPOSE
• Store Manager
• is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty.

She / He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets.

She / He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

• This role focuses on
• Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
• Performing necessary functions for all digitally enabled services
• Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
• Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
• Monitoring of store's controllable expenses and recommends cost efficiency measures to increase productivity & profitability
• Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
• Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
• Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees
• Success will depend on
• Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
• Agility to all online + offline initiatives and can provide insights on its developments
• Ability to monitor and evaluate implementation of service delivery standards
• both online & offline
• Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
• Ability to analyze store profitability and implement cost optimization measures to maximize productivity
• Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
• Ability to benchmark retail practices and relationship building with mall partners and affiliates
• Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.
• WHAT WE LOOK FOR
• Required skill(s) : leadership, management, retail, customer service and relationship management, cashiering, Sales.
• At least 5 year(s) of working experience in the related field is required for this position
• Applicants must be willing to be assigned at
• WATSONS Butuan City.
• Preferably Assistant Manager / Managers specializing in Sales - Retail / General or equivalent.
• 1 Full-Time position(s) available.
• PERKS & BENEFITS
• Opportunities for career progression
• Paid vacation and sick leaves
• Annual Bonus
• Gratuity Pay and Retirement Plan
• Health Insurance
• Sales Incentives
• Probationary position and direct hire employment
• Service Loyalty Award
• Salary
• Php26,000.00 - Php30,000.00 per month

Schedule :

• Shift system

Ability to commute / relocate :

• Butuan City, Argusan del Norte : Reliably commute or planning to relocate before starting work (required)
• Experience
• Store Management : 1 year (preferred)
• Language
• English (preferred)