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Store Manager - Watsons Butuan City

Store Manager - Watsons Butuan City

Watsons Personal Care Stores (Phils.) Inc.Philippines, Philippines
3 days ago
Job description
  • BE PART OF WATSONS
  • Investors in People (IIP) accredited company

    Asia's number 1 pharmacy retail brand

    Best Companies to work for by HR Asia

    • ROLE PURPOSE
    • Store Manager
    • is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty.
    • She / He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets.

      She / He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

    • This role focuses on
    • Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
    • Performing necessary functions for all digitally enabled services
    • Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
    • Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
    • Monitoring of store's controllable expenses and recommends cost efficiency measures to increase productivity & profitability
    • Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
    • Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
    • Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees
    • Success will depend on
    • Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
    • Agility to all online + offline initiatives and can provide insights on its developments
    • Ability to monitor and evaluate implementation of service delivery standards
    • both online & offline
    • Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
    • Ability to analyze store profitability and implement cost optimization measures to maximize productivity
    • Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
    • Ability to benchmark retail practices and relationship building with mall partners and affiliates
    • Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.
    • WHAT WE LOOK FOR
    • Required skill(s) : leadership, management, retail, customer service and relationship management, cashiering, Sales.
    • At least 5 year(s) of working experience in the related field is required for this position
    • Applicants must be willing to be assigned at
    • WATSONS Butuan City.
    • Preferably Assistant Manager / Managers specializing in Sales - Retail / General or equivalent.
    • 1 Full-Time position(s) available.
    • PERKS & BENEFITS
    • Opportunities for career progression
    • Paid vacation and sick leaves
    • Annual Bonus
    • Gratuity Pay and Retirement Plan
    • Health Insurance
    • Sales Incentives
    • Probationary position and direct hire employment
    • Service Loyalty Award
    • Salary
    • Php26,000.00 - Php30,000.00 per month
    • Schedule :

    • Shift system
    • Ability to commute / relocate :

    • Butuan City, Argusan del Norte : Reliably commute or planning to relocate before starting work (required)
    • Experience
    • Store Management : 1 year (preferred)
    • Language
    • English (preferred)
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    Store Manager • Philippines, Philippines