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Bilingual Customer Service Representative
Staff4MeManila, Metro Manila, PH29 days ago
Job type
- Quick Apply
Job description1 –5 years of customer service or inside sales experience Bilingual (English / Spanish) with a neutral, professional accent Strong communication and active listening skills Comfortable using Zoho or similar systems (CRM, ticketing, inventory) A curious mindset — comfort with science or chemistry is a plus Familiarity with IP phone systems like GoToConnect is helpful
We’re looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You'll be a key point of contact, ensuring customer satisfaction and building trust through every interaction.
What You’ll Do :
- Answer 30+ inbound calls per day in English and Spanish
- Create and manage support tickets in Zoho Desk
- Provide updates on orders, shipping, and product information
- Place customer orders during the call using Zoho Inventory
- Maintain accurate records in Zoho CRM
- Walk customers through basic troubleshooting when needed
Requirements
Schedule : 9 : 00 PM – 7 : 00 AM PHT
Job type : Full time
Note : Must work onsite at JY Square, Cebu City for 30 days, then transition to work-from-home .
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Customer Service Representative • Manila, Metro Manila, PH