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Retail Excellence Executive

Retail Excellence Executive

Tiffany & Co.Philippines, Philippines
4 days ago
Job description

This role reports to the Retail Director (with a dotted reporting to Retail Excellence Director South Asia Pacific) and is the main personnel for liaising with Regional Finance / Accounting, HR teams, as well as external vendors and store teams, as well as being the Retail Excellence Champion for the market.

He / she is a multi-tasker, people person, with strong organization, prioritization, and communication skills, to ensure that the back of house runs smoothly, and all department objectives are met on time and in a quality fashion.

  • Retail Excellence
  • Working with Retail Excellence Director, to support stores to improve retail performance and retail excellence in the market in areas relating to sales, client experience, store, and staff productivity
  • Monitoring sales and other retail KPIs e,g, Client Experience (NSS) and Mystery Shopping results
  • Support commission calculations, incentives design, and any other projects relating to driving sales performance
  • Sales Operations Support and Vendor Management
  • Store Maintenance and facility management including liaising with landlord / maintenance company and keep track of services and expenses
  • Support Uniform ordering, cleaning, and regular reviews with regional team
  • Security / Store Cleaning - supporting store management in terms of feedback, complaints, agreements
  • Finance Operations Support
  • Managing all tax related matters with outsourced vendor and Regional Finance team
  • Managing all store / office expenses by submitting invoices, tax invoice / receipt to outsource accounting vendor based on payment submission timeline and documentation.
  • Support Store / Office in other finance related matters including Petty cash check
  • Manage all Coupa and non-Coupa vendor payments, and liaising with Regional Procurement / Finance team
  • Other Admin Support
  • Staff travel booking - inbound and outbound (air tickets, hotel, reservations)
  • Manage and consolidate T&E for Store and Office Management Team to meet internal audit requirement
  • Customer booking - for overseas or local events
  • Ordering of office supplies, including hospitality and manage flower ordering for store / staff.
  • Assist Retail Director / Supervisor in other office administration.
  • Support Marketing Admin work where required e.g.

Event invites, distribution

  • HR Support
  • Insurance related support
  • Liaising with regional team to prepare welcome kits, working tools and stations for new joiner
  • Yearly local public holiday submission to regional HR / Retail Director
  • Requirements
  • University Degree
  • Good English Skills
  • Strong MS Office, especially Excel skills and analytical abilities
  • Minimum 3 years of experience in an Administrator or Analyst capacity.
  • Experience in retail or luxury industry is a bonus, open to hospitality and other customer facing industries' experience
  • A multi-tasker, good with prioritizing, and managing conflicting tasks and completion within stipulated timelines.
  • A people person enjoys working with multiple parties to 'get work done' and to get the appropriate support, resources, and feedback to complete a task.
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    Retail Excellence Executive • Philippines, Philippines