This role reports to the Retail Director (with a dotted reporting to Retail Excellence Director South Asia Pacific) and is the main personnel for liaising with Regional Finance / Accounting, HR teams, as well as external vendors and store teams, as well as being the Retail Excellence Champion for the market.
He / she is a multi-tasker, people person, with strong organization, prioritization, and communication skills, to ensure that the back of house runs smoothly, and all department objectives are met on time and in a quality fashion.
- Retail Excellence
- Working with Retail Excellence Director, to support stores to improve retail performance and retail excellence in the market in areas relating to sales, client experience, store, and staff productivity
- Monitoring sales and other retail KPIs e,g, Client Experience (NSS) and Mystery Shopping results
- Support commission calculations, incentives design, and any other projects relating to driving sales performance
- Sales Operations Support and Vendor Management
- Store Maintenance and facility management including liaising with landlord / maintenance company and keep track of services and expenses
- Support Uniform ordering, cleaning, and regular reviews with regional team
- Security / Store Cleaning - supporting store management in terms of feedback, complaints, agreements
- Finance Operations Support
- Managing all tax related matters with outsourced vendor and Regional Finance team
- Managing all store / office expenses by submitting invoices, tax invoice / receipt to outsource accounting vendor based on payment submission timeline and documentation.
- Support Store / Office in other finance related matters including Petty cash check
- Manage all Coupa and non-Coupa vendor payments, and liaising with Regional Procurement / Finance team
- Other Admin Support
- Staff travel booking - inbound and outbound (air tickets, hotel, reservations)
- Manage and consolidate T&E for Store and Office Management Team to meet internal audit requirement
- Customer booking - for overseas or local events
- Ordering of office supplies, including hospitality and manage flower ordering for store / staff.
- Assist Retail Director / Supervisor in other office administration.
- Support Marketing Admin work where required e.g.
Event invites, distribution
HR SupportInsurance related supportLiaising with regional team to prepare welcome kits, working tools and stations for new joinerYearly local public holiday submission to regional HR / Retail DirectorRequirementsUniversity DegreeGood English SkillsStrong MS Office, especially Excel skills and analytical abilitiesMinimum 3 years of experience in an Administrator or Analyst capacity.Experience in retail or luxury industry is a bonus, open to hospitality and other customer facing industries' experienceA multi-tasker, good with prioritizing, and managing conflicting tasks and completion within stipulated timelines.A people person enjoys working with multiple parties to 'get work done' and to get the appropriate support, resources, and feedback to complete a task.