Retail Excellence Executive

This role reports to the Retail Director (with a dotted reporting to Retail Excellence Director South Asia Pacific) and is the main personnel for liaising with Regional Finance / Accounting, HR teams, as well as external vendors and store teams, as well as being the Retail Excellence Champion for the market.

He / she is a multi-tasker, people person, with strong organization, prioritization, and communication skills, to ensure that the back of house runs smoothly, and all department objectives are met on time and in a quality fashion.

• Retail Excellence
• Working with Retail Excellence Director, to support stores to improve retail performance and retail excellence in the market in areas relating to sales, client experience, store, and staff productivity
• Monitoring sales and other retail KPIs e,g, Client Experience (NSS) and Mystery Shopping results
• Support commission calculations, incentives design, and any other projects relating to driving sales performance
• Sales Operations Support and Vendor Management
• Store Maintenance and facility management including liaising with landlord / maintenance company and keep track of services and expenses
• Support Uniform ordering, cleaning, and regular reviews with regional team
• Security / Store Cleaning - supporting store management in terms of feedback, complaints, agreements
• Finance Operations Support
• Managing all tax related matters with outsourced vendor and Regional Finance team
• Managing all store / office expenses by submitting invoices, tax invoice / receipt to outsource accounting vendor based on payment submission timeline and documentation.
• Support Store / Office in other finance related matters including Petty cash check
• Manage all Coupa and non-Coupa vendor payments, and liaising with Regional Procurement / Finance team
• Other Admin Support
• Staff travel booking - inbound and outbound (air tickets, hotel, reservations)
• Manage and consolidate T&E for Store and Office Management Team to meet internal audit requirement
• Customer booking - for overseas or local events
• Ordering of office supplies, including hospitality and manage flower ordering for store / staff.
• Assist Retail Director / Supervisor in other office administration.
• Support Marketing Admin work where required e.g.

Event invites, distribution