Service Engineer

The OpportunityEsco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing.

Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally.

Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market.

As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.SERVICE ENGINEERResponsibilities : Field service support for Esco productsHandle all breakdown calls in the earliest response timeEnsure high level of customer satisfaction and effectively manage customer expectationsPrepares monthly reports to present the overall performance of the service and technical application managementMonitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repairResponsible for decisions when to instigate the escalation process in order to resolve a customer concern / issuePublish and maintain all service documentation in a Service Binder for distribution to field service organizationsMaintain online service documentation on the Esco distributor intranetPerform troubleshooting, commissioning, certification of units promotedProvides effective teamwork, building a strong relationship with customer contactsCarry out hands-on training for field service organizations internationally >

20% travelThe Ideal Candidate Would Possess : Degree in EngineeringWith at least one (1) year of working experience in laboratory equipment repair and troubleshootingFresh Graduates are welcome to apply!Good command of spoken and written EnglishGood analytical and problem-solving skillsWilling to travel locally and abroadWith a driver's license and experience in driving both automatic and manual vehicles

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