Customer Journey Specialist with GHL (Remote)

Freedom and Balance Virtual Professionals (F@B VP) is the home of eloquent, competent, and diligent virtual professionals. We dedicate ourselves to providing our Clients with the perfect virtual assistant who can sow the seeds of discipline, commitment to learning, passion, integrity, mutual respect, and leadership while upholding employee and employer happiness.

At F@B, we hire for attitude and train for aptitude. We believe that we should be able to keep up with the technological roles played by artificial and mechanical intelligence without losing core values in the course of our service because we desire genuine happiness and satisfaction for our clients.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Developing and executing a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction while reflecting local priorities.
• Creating and managing all marketing material and collateral in line with brand direction.
• Implementing online marketing activities including Social Media, SEO / SEM, demand generation, leads generation, etc.
• Tracking effectiveness of various campaigns and course correcting as required.
• Managing communications spend and working with vendors and agencies, to create and / or localise communications and marketing activities and develop supporting assets.
• Leading the planning and implementation of PR and initiatives related to the brand.
• Planning and executing viral marketing campaigns across a range of social media platforms.

Ideal Profile

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What's on Offer?