Business Operations Virtual Assistant (RCC)

This is a remote position.

Work Schedule : Monday to Friday 8 : 00am to 5 : 00pm Sydney Time with 1 hour unpaid break.

Responsibilities

Client Communication & Lead Management

Manage Buildertrend CRM, including following up on leads via phone / email

Maintain contact with all client inquiries within 24 hours

Coordinate lead nurturing sequences and sales pipeline movement

Email & Admin Support

Organize the shared admin inbox using existing color-tagging conventions

Sort and file ~800 accumulated emails (not unread), focusing on maintaining clarity for the team

Monitor and flag marketing emails / spam with appropriate caution without disrupting workflow

Process Documentation & System Optimization

Develop SOPs and company manuals from scratch

Support transition and integration of tools (e.g. QuoteFast to Buildertrend)

Maximize Buildertrend utilization for project documentation, cost tracking, and team communication

Operational Coordination

Liaise with suppliers and subcontractors for scheduling and pricing

Ensure updated cost databases and accurate documentation for compliance

Support project execution by maintaining audit-ready records

Requirements

Proficiency in

Buildertrend

or similar construction CRMs)

Excellent written / verbal communication

Email management & spam filtering experience

SOP and process documentation creation from scratch

Prior lead follow-up experience (incl. repeated phone outreach)

Strong attention to detail and task prioritization

Construction industry familiarity (North QLD cyclone requirements is a bonus)

Proficiency with data transfer (e.g., QuoteFast to Buildertrend)

Experience with client onboarding and proactive communication

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring

ZR_25151_JOB