It Support (Clark Office-Based)

Work From Home (WFH)

• High competitive salary + paid benefits
• Medical and dental insurance
• About the Role
• Roles and Responsibilities
• Provide a high level of customer service throughout all communications with the end user
• Respond efficiently to all contacts by applicable Service Level Agreements, Operational Level Agreements, and Key Performance Indicators
• Continue to record into the standard service management software, all activities performed as part of the management of all issues or queries worked on, up to and including closure
• Participate in team meetings
• Recommend improvements in processes and systems
• Required Experience
• Previous experience in an IT Service Desk or IT support role will be highly advantageous
• 2+ years experience in a customer service environment
• Has certifications in Microsoft
• Ability to liaise with multiple vendors, customers, and stakeholders at a technical level
• Ability to respond to client inquiries promptly, courteously, and efficiently
• High-level written and verbal communication skills
• Ability to multi-task and prioritize
• Ability to follow instructions to completion
• Defense knowledge or experience is advantageous
• Proficient With
• Microsoft 365, Azure AD, Intune
• Microsoft Windows Servers
• Laptops, Desktop PCs, Tablets, and Mobiles (Both Android & iOS)
• Microsoft Windows 10 / 11, Office 365 Suite, SharePoint, Teams, and OneDrive
• Windows Updates, Security, Antivirus, and Remote access tools
• Windows Active Directory Domain Services
• Network Switches, Firewalls, Wi-Fi Access Points, Printers, and Multimedia Devices
• DNS, Internet, Routing, and Network troubleshooting
• Key Competencies
• Strong Microsoft Skills, AD, Azure, some networking
• Excellent communication skills
• Remote site support

Work Setup : Work From Home (WFH)