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It Support (Clark Office-Based)

It Support (Clark Office-Based)

Jobs360Philippines, Philippines
11 days ago
Job description

Immediate start

  • High competitive salary + paid benefits
  • Medical and dental insurance
  • About the Role
  • Roles and Responsibilities
  • Provide a high level of customer service throughout all communications with the end user
  • Respond efficiently to all contacts by applicable Service Level Agreements, Operational Level Agreements, and Key Performance Indicators
  • Continue to record into the standard service management software, all activities performed as part of the management of all issues or queries worked on, up to and including closure
  • Participate in team meetings
  • Recommend improvements in processes and systems
  • Required Experience
  • Previous experience in an IT Service Desk or IT support role will be highly advantageous
  • 2+ years experience in a customer service environment
  • Has certifications in Microsoft
  • Ability to liaise with multiple vendors, customers, and stakeholders at a technical level
  • Ability to respond to client inquiries promptly, courteously, and efficiently
  • High-level written and verbal communication skills
  • Ability to multi-task and prioritize
  • Ability to follow instructions to completion
  • Defense knowledge or experience is advantageous
  • Proficient With
  • Microsoft 365, Azure AD, Intune
  • Microsoft Windows Servers
  • Laptops, Desktop PCs, Tablets, and Mobiles (Both Android & iOS)
  • Microsoft Windows 10 / 11, Office 365 Suite, SharePoint, Teams, and OneDrive
  • Windows Updates, Security, Antivirus, and Remote access tools
  • Windows Active Directory Domain Services
  • Network Switches, Firewalls, Wi-Fi Access Points, Printers, and Multimedia Devices
  • DNS, Internet, Routing, and Network troubleshooting
  • Key Competencies
  • Strong Microsoft Skills, AD, Azure, some networking
  • Excellent communication skills
  • Remote site support
  • ShoreXtra Perks
  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Challenging role
  • Fun and family-oriented working environment
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It Support • Philippines, Philippines