Customer Systems Engineer

Provide technical customer support on a second level capacity across multiple disciplines.

• Responds to incidents and addresses service requests.
• Responsible for Project Management - Identifying and solving project-related problems to ensure smooth execution and successful completion.
• Follow security guidelines for the proper delegation of accounts and privileges.
• Actively participates in team meetings and activities.
• Foster strong, positive relationships with development teams, peers, L2 teams, and End users, emphasizing collaboration and open communication.
• Responsible for the ongoing management and maintenance of the LN Product environment.
• Provide system maintenance by performing routine / monthly maintenance on IT systems and hardware including updates, patches, backups and / or installations
• Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries
• Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.
• Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.
• Maintain necessary licenses, training, and certifications.
• Apply experience and skills to complete tasks within your expertise.
• Follow standard operating procedures and analytical methods.
• Work under minimal supervision.
• In keeping with RELX Reed Elsevier values and competencies. Customer Systems Engineers develop and maintain positive relationships to promote customer satisfaction and team performance.
• Customer Systems Engineers at this level must undergo training from senior CSE reps to effectively fulfill their responsibilities and deliver excellent customer service.

Qualifications :

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