Talent.com
This job offer is not available in your country.
Team Manager

Team Manager

Leaftel Inc.Philippines, Philippines
2 days ago
Job description

Salary Range : Php50,000

Location : 8th floor, i1 Building, Cebu IT Park, Apas, Cebu City (Onsite)

Type : Full-time, Graveyard Shift

Job Overview :

We're hiring a results-driven Team Manager with a background in Avatar tools (Soundboard, or Echo technology) and Live calling.

This role demands strong technical expertise, sharp analytical skills, and proven leadership in a fast-paced, pay-per-performance campaign.

Key responsibilities :

  • Supervise, manage, coach and motivate the team members to meet and exceed performance targets while fostering a positive and productive work environment.
  • Monitor individual and team performance, identify training needs and plan training sessions to meet client and organizational targets
  • Track and evaluate key performance indicators (KPIs) to ensure team objectives are consistently met.
  • Monitor random calls to improve quality, minimize errors and track operative performance
  • Ensure all relevant communications, records and data are updated, documented and recorded.
  • Facilitate and participate in regular team meetings to align goals
  • Collaborate with supervisors, operatives and third parties to gather information and resolve issues
  • Suggest and communicate areas of improvement with operations, script development etc.
  • Other duties and responsibilities as assigned.

Requirements :

  • Minimum of 3+ years proven leadership skills in a BPO environment
  • Versatile, and has experience with Avatar tools (Soundboard, or Echo technology) and dialing live campaigns
  • Strong background in dialer management with a solid understanding of campaign setup, pacing, and troubleshooting.
  • Skilled in analyzing campaign data, tracking team performance, and making data-driven decisions to improve results.
  • Excellent verbal and written communication skills
  • Self-motivated, goal-oriented, and proactive in addressing challenges and driving performance.
  • Has strong time management and organization skills
  • Ability to work independently and in a team.
  • Open to ongoing training, feedback and professional development
  • Experience with political or advocacy calling campaigns is a plus

    • Why Join Us?

  • Competitive salary, monthly commission, healthcare benefits, and allowances.
  • Night differential and annual performance-based increase.
  • A supportive environment for growth and development.
    • Create a job alert for this search

    Team Manager • Philippines, Philippines