Job description
- ESSENTIAL FUNCTIONS
- Provides helpdesk support and resolve problems to the end user's satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers / clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
- REQUIRED SKILLS
- Graduate of bachelor's degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools.
The service desk must be able to accurately capture the customer's concerns and log accordingly into ticketing system.
Amendable to work in Paranaque CityMust be willing to work on-siteMust be open for Project Based Employment good for 1year Renewable ContractSchedule :
8 hour shiftAbility to commute / relocate :
Parañaque City : Reliably commute or planning to relocate before starting work (required)