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It Helpdesk

It Helpdesk

Phil-Data Business Systems, Inc.Philippines, Philippines
13 days ago
Job description

Job description

  • ESSENTIAL FUNCTIONS
  • Provides helpdesk support and resolve problems to the end user's satisfaction
  • Monitors and responds quickly and effectively to requests received through the IT helpdesk
  • Identify and organize tickets according to priority and distribute tickets to engineers and technicians
  • Sets and loads computer equipment with required items and prepare it for operation
  • Responds to queries either in person or over the phone
  • Follow up with customers / clients to ensure issue has been resolved
  • Run reports to determine malfunctions that continue to occur
  • Ensures accurate and precise data entry of all service desk contact into tracking system
  • REQUIRED SKILLS
  • Graduate of bachelor's degree in IT course or any IT related courses
  • At least 1 to 2 years of Service desk experience or equivalent.
  • Good understanding in ticket life cycle and service desk operations
  • Familiarity in various ticketing tools.

The service desk must be able to accurately capture the customer's concerns and log accordingly into ticketing system.

  • Amendable to work in Paranaque City
  • Must be willing to work on-site
  • Must be open for Project Based Employment good for 1year Renewable Contract
  • Schedule :

  • 8 hour shift
  • Ability to commute / relocate :

  • Parañaque City : Reliably commute or planning to relocate before starting work (required)
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    It Helpdesk • Philippines, Philippines