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It Helpdesk
Phil-Data Business Systems, Inc.Philippines, Philippines13 days ago
Job descriptionAmendable to work in Paranaque City Must be willing to work on-site Must be open for Project Based Employment good for 1year Renewable Contract 8 hour shift Parañaque City : Reliably commute or planning to relocate before starting work (required)
Job description
- ESSENTIAL FUNCTIONS
- Provides helpdesk support and resolve problems to the end user's satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers / clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
- REQUIRED SKILLS
- Graduate of bachelor's degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools.
The service desk must be able to accurately capture the customer's concerns and log accordingly into ticketing system.
Schedule :
Ability to commute / relocate :
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It Helpdesk • Philippines, Philippines