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Process Excellence Manager

Process Excellence Manager

iCrescere Services CorpMntinlupa city, Metro Manila
30+ days ago
Job description

Description : Responsibilities :

  • Lead the design and implementation of process improvement initiatives across Finance & Accounting functions in a BPO / shared services environment.
  • Serve as the project lead or mentor for Lean Six Sigma projects, delivering measurable business impact (cost savings, quality improvement, risk reduction, etc.).
  • Partner with operational leads, clients, and technology teams to identify improvement opportunities and co-create solutions.
  • Define and monitor KPIs, dashboards, and service level metrics to track efficiency and quality.
  • Drive automation and digital transformation (e.g., RPA, AI, process mining) in finance-related processes.
  • Ensure process documentation, compliance, and standardization across geographies and business units.
  • Lead change management, communication, and training to ensure smooth adoption of process changes.
  • Foster a culture of continuous improvement by coaching teams and delivering CI training sessions.

Qualifications :

  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
  • At least 6–8 years of experience in process improvement roles directly related to finance and accounting, with a minimum of 3 years in a managerial or lead capacity,
  • Deep understanding of finance operations (P2P, O2C, R2R) in a BPO or shared services environment.
  • Certified Lean Six Sigma Green Belt (Black Belt preferred).
  • Proficient in process mapping tools (e.g., Visio, ARIS), ERP systems (SAP, Oracle), and analytics tools (Power BI, Excel).
  • Strong stakeholder management and communication skills.
  • Proven track record of managing cross-functional projects and driving results.
  • Knowledge of RPA tools (e.g., UiPath, Blue Prism)
  • Understanding of global financial standards (GAAP, IFRS) and controls.
  • Willing to work in a fixed night shift schedule (US hours), and during PH holidays.
  • Must be amenable to work in Alabang, Muntinlupa when work in the office resumes (temp WFH).
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    Manager • Mntinlupa city, Metro Manila