It helpdesk • philippines
The IT Helpdesk role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related issues while providi... Show more
We are looking for an experienced MSP IT Helpdesk / System Administrator to provide technical support to end users and business clients in a Managed Services Provider (MSP) environment.This role in... Show more
Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life.Our customers use our c... Show more
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining.Combining a flexible, intelligent platform with end-to-end payments capabilities an... Show more
Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.We have over 40 years of excellence in uniting talent and technology to power the possible for our clie... Show more
Bachelor’s degree in Business, Marketing, Business, Information Technology, or related field.At least 2 years of experience in customer or technical support, preferably in a digital advertising or ... Show more
The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions.The role requires someone who is passionate about data quality, data analyti... Show more
Role Summary The IT Helpdesk Analyst – Global Service Desk will provide frontline IT support to worldwide pharmaceutical and manufacturing operations.This role is responsible for managing inc... Show more
Provide support to the migration initiatives.Microsoft Office - Office 365 Migration preferred.Strong knowledge of networking.Excellent English communication skills.Must own a personal desktop/lapt... Show more
Lead the IT infrastructure and operations functions of network engineering, database.Implement and manage information technology, computer systems and network infrastructure.Recommends information ... Show more
Ensure that all projects are delivered on-time, within scope and within budget.Coordinate internal resources and third parties/vendors for the flawless execution of projects.Assist in the definitio... Show more
The Helpdesk Specialist is the first point of contact for customers who need technical help with their instruments, software, and service requests.This role resolves support cases quickly and accur... Show more
Provide responsive Helpdesk support to clients, site teams and internal stakeholders and complete assigned compliance administration during periods of lower call and email demand.Monitor Helpdesk c... Show more
The IT Auditor role is part of the Audit Services Group (ASG) which evaluates the adequacy and effectiveness of AECOM’s systems of internal controls that guide company activities toward accomplishi... Show more
We are an international financial technology company building solutions in Australia and N.America, with offices in Sydney, Manila, and Denver.We're looking for passionate IT Administrators that lo... Show more
We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an... Show more
Duties and amp; Responsibilities:.Manage and respond to incoming calls for technical support requests and incidents from end users.Perform triage to assess the severity and nature of reported inci... Show more
AI, automation, and emerging technologies.IT support, software development, system integration, and automation.AI-driven projects within a dynamic BPO environment.The successful candidate will work... Show more
WHAT WE OFFER Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance POSITION OVERVIEW The IT Specialist supports, maintain... Show more
The IT Helpdesk role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.
This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry. Responsibilities : Serve as the first point of contact for customers seeking technical assistance.
Diagnose and resolve basic hardware, software, and network issues through phone, email, or chat.
Guide users through troubleshooting steps and provide instructions on system use.
Record and track incidents and service requests using helpdesk ticketing systems.
Escalate unresolved issues to second-level support or specialized teams when necessary.
Monitor ticket queues to ensure prompt resolution and meet service-level agreements (SLAs).
Provide clear and detailed documentation of technical issues and their resolutions.
Assist with setup, configuration, and maintenance of user accounts and systems.
Stay updated on new products, services, and troubleshooting techniques.
Follow up with customers to ensure issues are fully resolved and provide additional assistance when needed.
Desirable Skills and Experience : Must - haves : Must be based in Bulacan .
Strong English communication skills and the ability to explain technical concepts to non-technical users.
At least 1-2 years of IT support work experience with computer technology in a business environment. Strong knowledge of Windows/Mac OS , Microsoft Office , and common troubleshooting tools .
Familiarity with helpdesk ticketing systems and remote support tools .
Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
Ability to manage multiple tickets simultaneously and prioritize tasks.
Customer-oriented with a focus on providing a positive user experience.
Knowledgeable of data privacy practices and laws as they relate to technology issues Nice to haves : Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
Familiar with network engineering equipment such as Cisco or Meraki.
Has Cisco certification.
Knowledgeable with Zoom and HubSpot configuration and administration.
Experience in virtualization technologies to apply to hardware, software, memory, data and network.
Perks and Benefits : 13th Month pay Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave Maternity or Paternity leave HMO upon regularization Life insurance upon regularization MediCash for personal and dependents use Rice, clothing, laundry, and meal allowance Achievement Allowances Birthday Treats Company Events and Treats Online trainings/Webinars Career advancement and promotion opportunities Job Type : Work on-site Full-time Entry-Level Schedule : Shifting schedule (may include weekends and holidays) Salary: Starts at PHP 18,000 About Kwanii : Kwanii is a BPO company with operations in Australia and the Philippines.
With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes.
The company values transparency and honesty, ensuring that clients receive reliable services.
Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients.
Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.
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