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It helpdesk Jobs in Philippines

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It helpdesk • philippines

Last updated: 1 day ago

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
Full-timeFull-time
Quick Apply

We are looking for a Junior helpdesk engineer.The person applying for this role should be a team player but also be able to work on their own initiative.The technologies we use and support are vari... Show more

IT Helpdesk Support (Onsite, Bulacan)

KwaniiBulacan, PH
Quick Apply

The IT Helpdesk role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related issues while providi... Show more

HR Helpdesk Specialist

W. R. Grace & Co.Muntinlupa City, Nati, PH

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life.Our customers use our c... Show more

IT Operations Engineer (with IT Risk)

INGManila
Full-timeFull-time

As a mid-level IT Operations Engineer, you will manage infrastructure and operating environments, respond to incidents, and improve system reliability through automation and continuous improvement.... Show more

IT Helpdesk Support

Questronix CorporationManila, Metro Manila, PH
Quick Apply

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more

IT Helpdesk Support Analyst

CaiPhilippines
Full-timeFull-time

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.We have over 40 years of excellence in uniting talent and technology to power the possible for our clie... Show more

Supervisor, Helpdesk-Service Desk Pasay, Philippines

TTECPasay, Philippines

Your potential has a place here with TTEC’s award-winning employment experience As a.Supervisor, Helpdesk-Service Desk.Philippines, you’ll be a part of bringing humanity to business.Our purpose, te... Show more

IT Support

RemoteVA PHDavao City, Davao del Sur, Philippines
Full-timeFull-time
Quick Apply

We are seeking a reliable, knowledgeable, and customer-friendly.This role focuses on providing immediate remote assistance to business clients via our dedicated support line.The technician will han... Show more

L2 Helpdesk Engineer

ScalableOSMakati, 00, ph

We are seeking a highly customer-focused IT Help Desk Technician with strong front-line Managed Service Provider (MSP) experience to join our technical support team.The ideal candidate is comfortab... Show more

Customer Service Representative - Helpdesk

CGIPasig
Full-timeFull-time

The Helpdesk Analyst - Personal Banking delivers exceptional service to customers by understanding their financial needs and providing guidance on products and solutions that are in their best inte... Show more

IT Developer

My Amazon GuyManila, 00, ph

IT Developer is responsible for managing the end-to-end development of systems, applications, and web platforms.This role thrives in a remote, collaborative environment and provides support to cros... Show more

Helpdesk Specialist (Senior Associate)

HRTXMakati City, Metro Manila, Philippines
Full-timeFull-time
Quick Apply

Helpdesk Specialist (Senior Associate).Provides first- and second-level technical support to employees and ensures timely resolution of IT incidents and service requests.Provide technical support t... Show more

IT Manager

PayretoMakati City, National Capital Region (NCR), PH
Quick Apply

WHAT WE OFFER Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance Position Overview The Technology Manager oversees and ... Show more

Helpdesk Specialist

iSupport WorldwideMetro Manila, PH
Full-timeFull-time
Quick Apply

The Helpdesk Specialist is the first point of contact for customers who need technical help with their instruments, software, and service requests.This role resolves support cases quickly and accur... Show more

IT Head

Our ClientsPasay City, Metro Manila, Philippines
Full-timeFull-time
Quick Apply

We are looking for an experienced.Lead and manage the overall IT function and team.Develop and implement IT strategies aligned with business objectives.Oversee IT infrastructure, systems, networks,... Show more

IT Recruiter

Tap Growth aiIloilo City, Western Visayas, PH
Full-timeFull-time

We are looking for a talented IT Recruiter to join our team and help us source, attract, and hire top tech talent.The ideal candidate will have a strong understanding of recruitment processes, tech... Show more

Helpdesk Customer Support - Trainer

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Full-timeFull-time
Quick Apply

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.At least 2 years of experience in backend product support, ad tech engineering support... Show more

L2/L3 Helpdesk Support Engineer | AU | WFH

Staff Domain Inc.Ortigas, Pasig City, 00, ph

AM - 4:00 PM PHT (09:00 AM to 06:00 PM AEST QLD).Ready to do work that actually excites you?.Our client is looking for an experienced L2/L3 Helpdesk Support Engineer to join their managed services ... Show more

IT Administrator

MicroSourcingMetro Manila, Philippines
Full-timeFull-time
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more

IT Analyst

GECO AsiaBGC Taguig, Manila, Philippines

We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an... Show more

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IT HELPDESK ENGINEER

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

About the Role

We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.

The successful candidate will have knowledge and skills in some of the following areas:

Technical Skills

  • Microsoft Windows 10 & 11 administration and troubleshooting
  • Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration
  • Active Directory user management (password resets, account creation, permissions, group membership)
  • Basic Microsoft Exchange and Microsoft 365 administration
  • Windows Server fundamentals
  • Azure Active Directory / Microsoft Entra ID basics
  • Desktop application support including Microsoft Office and Adobe Acrobat
  • Malware, antivirus and endpoint security troubleshooting
  • Remote support using remote access software
  • Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
  • Apple macOS and iPhone/iPad user support
  • Hardware diagnostics, upgrades and peripheral installation
  • Customer service and ticket management
  • Documentation and knowledge base creation

Key Responsibilities

  • Provide first-line technical support to users via phone, email and remote support tools.
  • Diagnose and resolve Windows desktop, Microsoft Office and application-related issues.
  • Support Microsoft 365 users with Outlook, Teams, OneDrive and password-related issues.
  • Create, modify and disable user accounts within Active Directory while maintaining security best practices.
  • Assist with Microsoft Exchange and Microsoft 365 administration tasks including mailbox configuration and permissions.
  • Install, configure and maintain Windows desktops, laptops and peripheral devices.
  • Investigate antivirus alerts and malware-related issues using endpoint protection software.
  • Perform basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.
  • Support Apple devices including macOS, iPhone and iPad connectivity and email configuration.
  • Escalate complex technical issues to second-line engineers while documenting troubleshooting steps and resolutions.
  • Maintain accurate support records and communicate progress clearly to end users.
  • Work independently to prioritise workload while collaborating with senior engineers to meet service targets.

Professional Profile

A motivated and customer-focused IT professional with experience providing first-line technical support across Windows environments and Microsoft 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in Microsoft technologies, cybersecurity and cloud services, able to work independently in a fully remote environment while collaborating effectively with technical teams.

Currently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use GoTo Technologies for remote access.

Working conditions:

  • Fully remote supporting UK clients
  • Mon - Fri
  • UK hours