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It helpdesk Jobs in Philippines

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It helpdesk • philippines

Last updated: 13 days ago

MSP IT Helpdesk / System Administrator

iReply ServicesBacolod, NEC, ph
Quick Apply

We are looking for an experienced MSP IT Helpdesk / System Administrator to provide technical support to end users and business clients in a Managed Services Provider (MSP) environment.This role in... Show more

IT Helpdesk Support (Onsite, Bulacan)

KwaniiBulacan, PH
Quick Apply

The  IT Helpdesk  role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related is... Show more

L2 Helpdesk Technician

ScalableOSMakati Commercial Center, 00, ph

Level 2 Technician – IT & VoIP.IT and VoIP services for multiple MSP clients.This role owns complex troubleshooting, configuration changes, and vendor coordination, especially for VoIP environm... Show more

HR Helpdesk Specialist

W. R. Grace & Co.Muntinlupa City, Nati, PH

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life.Our customers use our c... Show more

IT Specialist

PANDRLegazpi City, ALB, ph

AI, automation, and emerging technologies.IT support, software development, system integration, and automation.AI-driven projects within a dynamic BPO environment.The successful candidate will work... Show more

IT Helpdesk Support

Questronix CorporationManila, Metro Manila, PH
Quick Apply

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more

IT Analyst

CaiMandaluyong City, Metro Manila,, Philippines

IT Analyst - Onsite, Mandaluyong City.CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.We have over 40 years of excellence in uniting talent and technol... Show more

IT Helpdesk Analyst

Genfinity Philippines, Inc.Philippines, PH
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Role Summary The IT Helpdesk Analyst – Global Service Desk will provide frontline IT support to worldwide pharmaceutical and manufacturing operations.This role is responsible for managing inc... Show more

IT Helpdesk Intern

PayretoMakati City, Metro Manila, PH
Quick Apply

What We Offer: Internship Allowance  (Php 250 - Php 750) Flexible/Hybrid Work Setup Opportunity to be Absorbed Open to voluntary and curriculum-based internship POSITION OVERVIEW: The IT Inter... Show more

IT Support

eClerxManila, Philippines

Principal Duties and Responsibilities .Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc following agreed pro... Show more

IT Manager

Octal Philippines Inc.Taguig, National Capital Region, PH
Quick Apply

Ensure that all projects are delivered on-time, within scope and within budget.Coordinate internal resources and third parties/vendors for the flawless execution of projects.Assist in the definitio... Show more

IT Developer

My Amazon GuyManila, 00, ph

IT Developer is responsible for managing the end-to-end development of systems, applications, and web platforms.This role thrives in a remote, collaborative environment and provides support to cros... Show more

IT Support Associate

Satellite OfficePasig, Metro Manila, Philippines

We are a fast-growing SaaS company that is changing the FinTech application development (non-OMS) landscape.We are looking for an IT Support Associate who has experience providing remote support fo... Show more

Tier 4 IT Helpdesk, MSP/NOC Support Agent

CallTekGeneral Santos City (Dadiangas), SOCCSKSARGEN, PH
Quick Apply

The Tier 4 IT Support / NOC Engineer is the final and highest level of technical escalation within the organization, positioned above Tier 3.This role owns the resolution of the most complex, highe... Show more

Helpdesk & Customer Support Administrator - WFH (Weekend and Graveyard)

TwoconnectMetro Manila, PH
Quick Apply

Provide responsive Helpdesk support to clients, site teams and internal stakeholders and complete assigned compliance administration during periods of lower call and email demand.Monitor Helpdesk c... Show more

IT Auditor

AECOMTaguig, Metro Manila, Philippines

The IT Auditor role is part of the Audit Services Group (ASG) which evaluates the adequacy and effectiveness of AECOM’s systems of internal controls that guide company activities toward accomplishi... Show more

Helpdesk Customer Support - Trainer

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Quick Apply

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.At least 2 years of experience in backend product support, ad tech engineering support... Show more

IT Dispatcher

CloudConsoleMakati, Metropolitan Manila Area, Philippines

Duties and amp; Responsibilities:.Manage and respond to incoming calls for technical support requests and incidents from end users.Perform triage to assess the severity and nature of reported inci... Show more

IT Analyst

GECO AsiaBGC Taguig, Manila, Philippines

We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an... Show more

Recruiter (Non IT)

A.E.S.Philippines

As a Recruiter (Non IT), you will play a pivotal role in identifying and attracting top talent for various non-technical positions within the organization.You will collaborate with hiring managers ... Show more

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MSP IT Helpdesk / System Administrator

MSP IT Helpdesk / System Administrator

iReply ServicesBacolod, NEC, ph
14 days ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

We are looking for an experienced MSP IT Helpdesk / System Administrator to provide technical support to end users and business clients in a Managed Services Provider (MSP) environment. This role involves direct customer contact, troubleshooting complex technical issues, managing escalations, and ensuring timely resolution of IT-related concerns.


Key Responsibilities

  • Provide Level 2/3 technical support through phone, email, remote access, and ticketing systems.
  • Troubleshoot Microsoft 365, VoIP, Active Directory, Azure Entra ID, and network-related issues.
  • Monitor and manage systems using NinjaRMM/NinjaOne and ConnectWise.
  • Troubleshoot networking, VPN, DNS, DHCP, and connectivity issues.
  • Support and troubleshoot Fortinet FortiGate firewalls.
  • Document issues, resolutions, and customer interactions accurately.
  • Escalate complex issues when necessary and maintain professional customer communication.


Requirements

  • 5+ years of experience in IT Support, Helpdesk, Systems Administration, or similar roles.
  • Strong experience with Microsoft 365 and VoIP.
  • Knowledge of Azure Entra ID and Active Directory.
  • Experience working in an MSP environment is preferred.
  • Familiarity with NinjaRMM/NinjaOne, ConnectWise, and FortiGate is a plus.
  • Strong troubleshooting, communication, and customer-service skills.

Benefits

  • Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
  • Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  • Performance-Based Salary Increase: Enjoy a raise after regularization.
  • Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
  • Employee Recognition: Be rewarded for your hard work with incentives and recognition.
  • Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.



Requirements
5+ years experience as an IT Helpdesk or System Administrator with hands-on expertise in Microsoft 365, VoIP, Active Directory, and Azure Entra ID. Experience in an MSP environment, along with knowledge of NinjaRMM/NinjaOne, ConnectWise, networking, VPNs, and Fortinet FortiGate firewalls, is highly preferred. Strong troubleshooting, communication, customer service, and problem-solving skills are essential.