Jobs in Az, ph
Last updated: 27 days ago
The Commercial Portfolio Analyst will provide quality collection and property surveillance activities for commercial real estate loans.
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About Us RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients.
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Senior Analyst, Commercial SBC
PHH MortgagePhilippines30+ days ago
Job type
- Full-time
Job descriptionPerform customer service activities related to inbound calls in a call queue Support Portfolio Manager in clearance of surveillance related activities to include : Tax, Insurance, Escrow Analysis, Suspense Perform document research to determine guidelines and requirements related to borrower requests and / or loan issues and Assemble the required documentation to prepare a thorough analysis to support a recommendation of borrower special Order and review completed property inspections for overall health of property. Identify and escalate significant property issues. Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review. Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance / Availability. Coordinate with internal departments for management of portfolio. Other duties as assigned. years of experience in the mortgage industry required Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things Ability to work independently and self-motivated College degree preferred Open to College undergraduates with months Business Process Outsourcing (BPO) experience preferable in collections department Shifts and Schedules : Our call center hours of operation are Monday – Friday : am – : pm local time, Shifts will fall into those timeframes. Stable Internet connection is required – Hybrid work from home model. May be required to work in the office according to business needs.
POSITION SUMMARY :
The Commercial Portfolio Analyst will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts. This position requires the ability to perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing.
JOB FUNCTIONS AND RESPONSIBILITIES :
- Assists Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
- Perform daily customer service activities via handling of outbound calls with borrowers and / or third-party representatives
performing collection and servicing activities (Customer Service and Collection Calls in English and Spanish)
and Task management
bring to swift resolution
requests including assumptions, easements, partial releases, etc.
EDUCATION / EXPERIENCE
WORK SCHEDULE OR TRAVEL REQUIREMENTS