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Jobs in Cebu city, central visayas, philippines
Network Operation Center (5HC)
Staff4MeCebu City, Cebu, PHIT EBA Business System Analyst - Engineering & Manufacturing
LexmarkCebu City, PhilippinesSpanish Bilingual TSR - Pooling for 2025
DexcomCebu, Philippines- Promoted
Call center Agent up to 27k / Start date March 5
Work Servicescebu, Cebu, PHFinancial Analyst
LRD Lexmark R&D Corp.Cebu Philippines R&DANALYST, DATA REPORTING
QualfonCebu City, Cebu, PHStaff Consultant
NagarroCebu, PHExperienced Professionals
Monde NissinCebuTrainee Client Partner - Prior Authorization
Access Healthcare ServicesMcKinley Hill, Taguig and Cebu City, PhilippinesCognos BI Developer
HawodTech Solutions Inc.Cebu City, Central Visayas, PhilippinesJapanese Bridge Software Developer (Open to JLPT N1 - N3 Passer / Level)
J-K NetworkCebuAssociate Support Analyst
Community BrandsCebu City, PHCustomer Service Advisor - Cebu J Centre 2024
ConcentrixPHL CebuPeople Experience Specialist
Kuehne+NagelCebu, PhilippinesWeb Developer
Cebu LandmastersCebu City, Cebu, PHFinancial Sales Associate
Company 280 - Manulife Chinabank Life Assurance CorporationCebu City, Cebu- Promoted
Customer Care Associates (Work Onsite)
TORCH SolutionsCebu City, Cebu, PH- Promoted
Client Success Manager
Eteam Workforce Private CorporationCebu, Cebu, PHWFM Associate Manager
Nezda Technologies Inc.Cebu CityQuality Assurance (QA) Lead
WiproCEBU CITY, PhilippinesNetwork Operation Center (5HC)
Staff4MeCebu City, Cebu, PH- Quick Apply
Job Summary :
Staff4Me is looking for a dedicated Network Operation Center (NOC) professional to join our dynamic team. In this role, you will serve as the first line of defense in maintaining the availability and performance of our network infrastructure. You will be responsible for monitoring network systems, troubleshooting incidents, and escalating issues as necessary. Ideal candidates are detail-oriented, analytical, and capable of working in a fast-paced environment to ensure optimal network operations.
Key Responsibilities :
- Monitor network performance and availability 24 / 7 using advanced network monitoring tools.
- Identify, log, and escalate incidents in alignment with established policies and protocols.
- Perform basic troubleshooting of network issues including connectivity, DHCP, DNS, and basic routing.
- Coordinate with Tier 2 and Tier 3 support teams to resolve complex technical issues.
- Maintain detailed records of incidents, troubleshooting steps, and resolutions.
- Assist in the implementation of network upgrades and maintenance schedules.
- Participate in the documentation of standard operating procedures for NOC operations.
- Engage in proactive monitoring and alerting to ensure swift incident responses.
- Provide exceptional customer support and communication during network incidents.
Requirements
1. Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is beneficial.
2. Previous experience in a Network Operations Center or Help Desk environment is preferred but not mandatory.
3. Fundamental understanding of networking concepts such as TCP / IP, routers, switches, and firewalls.
4. Familiarity with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds) is a plus.
5. Strong analytical skills with the ability to troubleshoot and resolve network issues effectively.
6. Excellent verbal and written communication skills to relay technical information clearly.
7. Ability to work collaboratively in a team environment and handle multiple priorities.
8. Willingness to work shifts, including nights and weekends, as required for 24 / 7 operations.
Benefits