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Jobs in Mpi, lipa batangas, ph
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TTECLipa City, CalabarzonBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Operations Analyst working onsite in Lipa, Batangas, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll Do
Have a passion for solving work-related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you’ll manage the team responsible for monitoring performance and provide insights and recommendations for program performance indicators and metrics. You’ll also monitor performance and provide insights and recommendations.
You’ll report to the Operations Manager. You’ll consistently impact the business, the teams you support, and the various departments you partner with through your analysis and recommendations.
During a Typical Day, You’ll
- Partner with Fraud Operations to perform walkthroughs and create process mapping for critical processes and risk identification, evaluating the control design for identified fraud-related risks
- Develop and perform transactional test scripts / program for Fraud Prevention and Fraud Investigation processes
- Create and maintain adequate testing support documentation such as workpapers, testing reports, etc. to support the results of reviews including the write-up of findings / issues for reporting.
- Evaluate control testing documentation, reports, data, etc., and determine compliance with fraud policies and procedures.
- Maintain strong engagement with second line of defense to ensure Operations is adhering with relevant risk standards, policies policies, standards and procedures related to risk and control to maintain an effective control environment
- Work with Fraud Operations Team to assist in ensuring the Fraud Risks & Controls are known and to assist in the identification and / or development of controls to mitigate any gaps
- Partner with issue manager and process owners to build out appropriate milestones, owners, and timelines for identified issues via testing
- Continually evaluate the risk and control environment for opportunities to proactively manage risk and improve processes based on observation,
reviews, and feedback.
What You Bring to the Role
documenting results.
What You Can Expect
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