IT Support • Philippines
We are seeking a service-oriented and self-motivated professional to join IT support team to support.IT support team is to focus and support every opportunity for our global clients in many.In this... Show more
Perform installation and configuration of applications, operating systems, and end-user devices including desktops, laptops, printers, and mobility devices.Conduct preventive maintenance of IT equi... Show more
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.We have over 40 years of excellence in uniting talent and technology to power the possible for our clie... Show more
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IT team partners closely with the business to deliver technology solutions that address both current challenges and future needs.The Technical Desktop Support Engineer is responsible for troublesho... Show more
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Provide first-line support via tickets, email, chat, and other channels.Troubleshoot common hardware, software, Windows, network, account, and peripheral issues.Support Microsoft 365 apps, includin... Show more
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We are looking for a Tier 1 IT Support Specialist to serve as the first line of support for our global workforce.In this role, you will handle initial triage, basic troubleshooting, and standardize... Show more
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Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.Provide support for users across central business applications ... Show more
IT team partners closely with the business to deliver technology solutions that address both current challenges and future needs.The Technical Desktop Support Engineer is responsible for troublesho... Show more
Diagnose and resolve technical issues involving hardware, software, networks, storage systems, and end-user devices.Install, configure, maintain, and upgrade IT hardware, software, and related syst... Show more
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FinTech companies in the country, providing financial services to under-served SMEs.We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neoba... Show more
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Job Description:
We are seeking a service-oriented and self-motivated professional to join IT support team to support
our fast-paced growing business and our clients, global top manufacturing companies located in the
United States. IT support team is to focus and support every opportunity for our global clients in many
project-based works. In this role, you will work on maintaining and monitoring the computer systems
and networks for our business and clients. You will be tasked with solving complex technical issues and
will also collaborate with team members across all departments to assist them with their technical
requirements.
Responsibilities:
▪ Install and configure software and computer systems.
▪ Troubleshoot and resolve issues with software or hardware.
▪ Walk colleagues or clients through steps to help them resolve their technical problems.
▪ Maintain procedures and reports that provide technical support to the entire organization.
▪ Analyze records and logs to spot underlying trends and potential issues.
▪ Support the implementation of new solutions or applications.
▪ Establish accounts for new users and assist with password or login problems.
▪ Test, evaluate, and make decisions about new technology for the business.
▪ Participate in business-wide meetings to provide insight into technical requirements.
Requirements:
▪ Associate’s or bachelor’s degree in computer science or a related field
▪ 5+ years of experience in a technical support role
▪ Certifications are preferred, but not required
▪ Working knowledge and expertise with a variety of software, hardware, and applications
▪ Willingness to solve complicated problems and see projects through to completion
▪ Analytical skills to study problems and records and identify solutions
▪ Team-oriented attitude to help other colleagues and departments with technical problems
▪ Ability to manage time and effectively prioritize numerous projects at one time
▪ Strong understanding of the operating systems, networking, and security
▪ Experience with Azure, AWS or other mainstream cloud computing platforms
▪ Focus on efficiency, user experience, and process improvement
▪ Excellent project and time management skills
▪ Strong problem solving and verbal and written communication skills
▪ Large capacity for attention to detail
▪ Ability to work independently or with a group
▪ Must be fluent in English
▪ Authorized to work in the Philippines without any restrictions
Work hours / Location / Compensation / Benefits
▪ Monday to Friday, 9:00am to 6:00pm US Eastern Time (10PM-7AM PH Time)
▪ Location: Metro-Manila area
▪ Competitive Compensation Package
Required Skills:
Support
