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At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
IT Support Associates are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground. They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site
What You’ll Do:
1. Should be able to handle basic and routine IT Support tasks.
2. Should efficiently diagnose and troubleshoot technical issues reported
3. Should be able to provide first level of basic support on software and hardware
4. Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.
What We’re Looking For:
Why Join Us?
Head:Access to career development programs that help you grow professionally and personally.
Heart:Be part of a people-first culture that values your contributions and supports your aspirations.
Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.
At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.
Apply today and start your journey with Ubiquity!
