Mis Jobs in Philippines

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Mis • Philippines

Last updated: 12 hours ago

MIS Executive

Our ClientsQuezon City, Metro Manila, Philippines

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We are looking for a detail-oriented and analytical.The role will be responsible for preparing and maintaining operational reports, analyzing key performance metrics, and providing timely insights ... Show more

Senior Workforce Analyst (Forecaster & Capacity Planner)

Tap Growth aiManila, Metro Manila, PH

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle.This isn’t just a philosophy—it’s the foundation of who we are and what we do.Senior Workforce Analyst (Forecaster & Capacity Planne... Show more

Channel and Business Support Analyst

AIAAIA Philippines, Makati, PH

Bring your career aspirations to life with AIA!.Responsible for providing secretarial / administrative support at departmental or divisional level.Administration/ Data Analytics:.Prepares and submi... Show more

NZ/AU Senior Executive Assistant - Dayshift Remote

D2BManila, PH

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Position : Senior Executive Assistant.Working Hours & Conditions : Full-time, NZ Hours.Employment : Independent Contractor.We are seeking an exceptional Executive Assistant who will opera... Show more

Data Analyst Zoho

OurTeammanila, 00, ph

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Data Analyst – Accounting & Zoho .UAE-based trading company importing products from China, Japan, Indonesia and other international markets, is looking for a.Data Analyst with Zoho experie... Show more

Senior Workforce Analyst (Forecaster & Capacity Planner)

UbiquityManila, Metro Manila, PH

Workforce Management Senior/Lead Associate

WNS Global ServicesIloilo, Metro Manila, Philippines

Manage end-to-end WFM/MIS functions, including forecasting, capacity planning, scheduling, and real-time management.Monitor staffing, service levels, and operational performance to support business... Show more

Associate - Middle Office Scotland - Manila

HSBC Global Services LimitedQuezon, Nati, PH

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.Whether you want a career that could take you to the top, or... Show more

MIS Officer

EastWest BankTaguig, Metro Manila, Philippines

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In this role, you are responsible for generating & distributing accurate periodic & ad hoc reports promptly, as well as providing essential analysis based on empirical historical data to ai... Show more

MIS Asst.

LifeBank Microfinance Foundation, IncDavao City, Davao del Sur, Philippines

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LifeBank Microfinance Foundation, Inc.Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas... Show more

Business Analyst

Questronix CorporationOrtigas Center, Metro Manila, PH

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Develop regular and adhoc business dashboards, reports, MIS that will help the business, operations and compliance managers monitor their key performance indicators against goals.Visualize, analyze... Show more

BPO Quality Analyst

NTT DATA ServicesManila, 00, PH

Review claims transactions and provide feedback to claims processors.Improve process efficiency & quality for existing and new processes through analysis and design of workflows and business pr... Show more

Customer Support Specialist

MicroSourcingParañaque, Metro Manila, Philippines

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Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more

Tooling and Materials Specialist

Siemens EnergyHamilton, de

Tooling and Materials Specialist.Siemens Energy and Siemens Gamesa are becoming Omterra.We energize society' by supporting our customers to make the transition to a more sustainable world, based on... Show more

Sales Governance (Hybrid)

UnoBank Inc. (Philippines)Taguig City, Philippines

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The Sales Governance person is responsible for Sales Process, Pipeline Management, Reporting MIS, Analytics, Delivering training programs for sales.The accountability of Sales Governance person inc... Show more

Engineer III, IT Infra

Ultra Clean Asia PacificLapu Lapu City, Cebu, Filipinas

We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for ... Show more

SAP Applications Developer

WoodgrainCebu City, CEB, PH

IT - SAP Applications Developer.FLB Corporate Center - Archbishop Reyes Ave, Cebu Business Park, Cebu City, Cebu 6000.Monday to Friday, 10:00pm to 7:00am.Woodgrain is one of the top millwork operat... Show more

Reporting & Data Analyst

Offsure Global Outsourcing INC.Angeles, Pampanga, Philippines

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Office-Based | Banking/Financial Services Experience Required.Banking / Financial Services / Fintech preferred and relevant experience required.We are looking for a highly analytical, detail-orient... Show more

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MIS Executive

Our ClientsQuezon City, Metro Manila, Philippines

17 days ago

Job type

Quick Apply

Job description

We are looking for a detail-oriented and analytical MIS Executive to support contact center operations through accurate reporting, data management, and performance analysis. The role will be responsible for preparing and maintaining operational reports, analyzing key performance metrics, and providing timely insights to support business and Workforce Management (WFM) decisions.

Key Responsibilities

Prepare, consolidate, and distribute daily, weekly, and monthly MIS and operational reports.
Generate reports covering key contact center and WFM metrics such as service level, AHT, occupancy, staffing, productivity, attendance, shrinkage, and performance.
Ensure accuracy, completeness, and timely delivery of operational reports.
Collect and validate data from multiple sources and identify discrepancies or data quality issues.
Analyze operational data and provide insights on trends, gaps, and performance variances.
Maintain reporting databases, trackers, dashboards, and other MIS-related files.
Support WFM and Operations teams with ad hoc reports and data requests.
Develop and improve reporting processes to increase efficiency and reduce manual work.
Create dashboards and visual reports to effectively present operational performance.
Work closely with Operations, WFM, and other stakeholders to understand reporting requirements.
Ensure confidentiality and proper handling of operational and employee data.
Perform other reporting, analysis, and MIS-related tasks as assigned.

Qualifications

2–4 years of experience in MIS, reporting, data analysis, or a similar role.
At least 2 years of experience supporting Contact Center or Workforce Management (WFM) operations.
Strong understanding of contact center operational metrics and performance reporting.
Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, formulas, and data manipulation.
Experience creating dashboards and management reports is preferred.
Strong analytical and problem-solving skills with excellent attention to detail.
Good written and verbal communication skills.
Ability to manage multiple reports and deadlines in a fast-paced environment.
Experience working with large datasets and multiple reporting sources.
Willing to work on shifting schedules, including night shifts, weekends, or holidays, depending on business requirements.

Preferred Skills

Experience with WFM platforms, reporting tools, or BI/dashboarding tools.
Knowledge of Power BI or similar visualization tools is an advantage.
Understanding of forecasting, staffing, scheduling, and real-time contact center performance is a plus.
Strong ability to translate operational data into meaningful insights and recommendations.