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Quality analyst Jobs in Philippines

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Quality analyst • Philippines

Last updated: 18 hours ago

Quality Analyst

MicroSourcingQuezon City, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more

Quality Analyst (BPO)

Swak BPO CorpAngeles City, Pampanga, Philippines
Quick Apply

BPO centers in the Clark Freeport Zone.We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm.Our work environment represents a culture of dedication,... Show more

Data Quality Analyst - Fleet Performance

ODFJELL MANAGEMENT PHILIPPINES, INC/ ODFJELL PHILIPPINES, INCPasay City, Metro Manila, Philippines
Quick Apply

Do you thrive on precision, structure, and getting things right the first time? We are looking for a Data Quality Analyst - Fleet Performance to join our Ship Performance team.This role is critical... Show more

Quality Analyst

IBEXTagbilaran, Bohol, PH

The Service Quality Team creates strategies that are consistent and efficient as client expands globally.Our mission is to build trust and elevate every customer experience by turning quality insig... Show more

Quality Assurance Analyst

Pinnacle IntelligenceMuntinlupa City, Metro Manila, Philippines
Quick Apply

Support – Customer Experience and Quality.Alabang (On-site), Muntinlupa City, Metro Manila, Philippines.Pinnacle Intelligence is at the forefront of transforming the automotive retail industry.We p... Show more

 • New!

Quality Assurance Analyst

cxpertsIloilo City, Iloilo, PH
Quick Apply

Key Responsibilities: Conduct quality audits and evaluate processes and interactions Ensure adherence to compliance, service standards, and company policies Identify areas for improvement and provi... Show more

AML Transaction Monitoring Analyst Senior Associate/Quality Controller

PwCMakati

SummaryAt PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions.They help organisations navigate complex ... Show more

AI Data Quality Analyst

TaskUsQuezon, NCR, Philippines

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera... Show more

Quality Assurance Analyst

The Probe GroupMakati City MNL Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, A... Show more

Helpdesk Customer Support - Quality Analyst

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Quick Apply

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.Equivalent hands-on technical experience in a QA, support engineering, or ad tech... Show more

Analyst, Quality Assurance Lipa City, Calabarzon

TTECLipa City, Calabarzon

Bringing smiles is what we do at TTEC… for you and the customer.Lipa City, Batangas Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceT... Show more

Quality Analyst - Call Center

iQorBacolod City, Negros Occidental, Philippines

Monitors and evaluates inbound and outbound interaction quality.Tracks issues in the quality monitoring systems or tools and analyzes the results.Provides feedback to improve performance and develo... Show more

Quality Assurance (QA) Analyst - Ecommerce

KlaiyaManila, Metro Manila, Philippines

We're a powerhouse advertising agency specializing in.Brand & Performance Marketing.Philippines’ top digital marketing solution providers.Nestlé | Unilever | P&G | Coca-Cola | URC | Monde N... Show more

Quality Assurance Analyst (Chemist - Rizal, Palawan)

SnaphuntManila, Philippines

Analyze raw materials and finished products to ensure they meet quality standards.Oversee daily laboratory activities, including inventory management and equipment maintenance.Assist in implementin... Show more

Process Quality Analyst – Finance / Shared Services

AOSP - Manila - H17Pasay City, National Capital Region, PHL

Standard office environment when onsite.While primarily mid-shift, schedule flexibility is essential as the position may require varying shifts, including nights.Prepared to work during holidays an... Show more

Quality Analyst

CGIPasig, Philippines

The Quality Assurance Analyst takes responsibility for monitoring and documenting agent call quality in support of the departmental quality goals and initiatives.He/She evaluates both verbal and wr... Show more

Sr. Automation Quality Analyst

GECO AsiaAlabang, Muntinlupa, Philippines

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Senio... Show more

Quality Analyst - Call Center

iQorSanta Rosa, Laguna, Philippines

Monitors and evaluates inbound and outbound interaction quality.Tracks issues in the quality monitoring systems or tools and analyzes the results.Provides feedback to improve performance and develo... Show more

Mid Technical Quality Assurance Analyst

Umpisa Inc.Pasig, Metro Manila, PH
Quick Apply

Philippines be known globally as a tech hub.We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives.We offer demanding, challengi... Show more

Quality Assurance Analyst (Chemist - Rizal, Palawan)

Lionheart Farms (Philippines) CorporationManila, Philippines

Analyze raw materials and finished products to ensure they meet quality standards.Oversee daily laboratory activities, including inventory management and equipment maintenance.Assist in implementin... Show more

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Quality Analyst

Quality Analyst

MicroSourcingQuezon City, Metro Manila, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

Discover your 100% YOU with MicroSourcing!

Position: Quality Analyst
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Shifting Schedule

Why join Microsourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.


Your Role:

As a Quality Analyst, you will:

  • Monitor calls and chat transcripts to ensure agents strictly follow account policies.
  • Deliver constructive feedback and performance coaching based on quality metrics.
  • Design and implement formal action plans for agents falling below performance benchmarks.
  • Participate in internal and external calibration sessions to align with client expectations.
  • Handle complex customer escalations to ensure high resolution and retention rates.
  • Review data accuracy across platforms and report on systemic order deficiencies.


What You Need:

Non-negotiables

  • Minimum of 5 years of professional experience in Quality Assurance or Performance Management.
  • Proven expertise in monitoring both voice and digital chat channels for compliance.
  • Strong analytical skills to translate quality data into structured agent coaching.
  • Exceptional English communication skills for delivering feedback and managing escalations.
  • Ability to work autonomously and exceed high-volume daily and weekly input targets.


Preferred skills/expertise

  • Prior experience within the payments, fintech, or fuel retail industries.
  • Deep knowledge of emerging trends and product launches in the global payments market.
  • Demonstrated success in managing long-term agent development and operational success.
  • Proficiency in using quality monitoring software and CRM reporting tools.
  • Strategic mindset for identifying root causes of recurring systemic issues.


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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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