Statistics • Philippines
This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities.The analyst should be able to make decision... Show more
HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia.FWD’s customer-led and tech-enabled approach ... Show more
Philippines’ leading full-service bank, offering a wide range of financial and digital banking services.Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, an... Show more
We are looking for a highly analytical and detail-oriented.This role involves gathering data from multiple systems, validating information, and delivering actionable insights to stakeholders in.The... Show more
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Prudential’s purpose is to be partners for every life and protectors for every future.Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion as... Show more
Graduate of Bachelor's Degree in (Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science).Banking industry experience is highly preferred.Exposure t... Show more
FILINVEST COMPANY: Crimson Resort & Spa Mactan .Under the direct supervision of the Sous Chef, this position is responsible for coordinating, supervising, and.Kitchen, ensuring that the quality... Show more
Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more
Develop regular and adhoc business dashboards, reports, MIS that will help the business, operations and compliance managers monitor their key performance indicators against goals.Visualize, analyze... Show more
Lead workforce management (WFM) functions including forecasting, scheduling, and real-time analysis.Develop short- and long-term staffing plans based on historical data, trends, and business requir... Show more
FWD Life Insurance Corporation (FWD Life Insurance) launched its commercial operations in September 2014.As of end-2021, FWD Life Insurance ranks 3rd and 5th in terms of Paid-up Capital1 and Total ... Show more
HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia.FWD’s customer-led and tech-enabled approach ... Show more
Cold Calling & Appointment Setting Specialist.Full-Time / Part-Time | 20–40 Hours per Week.Conduct high-volume outbound cold calling campaigns to generate qualified leads and schedule appointme... Show more
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Job Summary:
This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should be able to provide methods to maximize staffing resources to help reduce operating cost. They will closely work with the Forecasting team which would provide them call forecast, short term and long term, which they will use to provide schedule analysis and staffing recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate.
Responsibilities:
Skills Requirements:
Education Requirements:
Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent preferred. Degree in Business Administration or related field preferred.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
